2014 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 89owner reports
- 59,000median miles
- $1,600median quote
- 3involved a crash
Newest report Nov 26, 2025 · checked Oct 2, 2026
632 of the 1,999 complaints on this car are about the electrical system. 89 of those describe infotainment.
Tick what matches of 89 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (64 reports), the software (15 reports), the camera (11 reports) and the module (7 reports).
Recalls and investigations
6 recalls on the electrical system cover the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
In the affected vehicles, the alternator may suddenly fail.
The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
In the affected vehicles, the alternator may suddenly fail.
In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
All 19 recalls on the 2014 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
What owners paid
8 of the 89 reports quote a price. Each dot is one quote. The middle half runs $1,200 to $3,000.
When it happens
The middle half of failures fell between 36,000 and 77,000 miles, from the 59 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 35 service bulletins or notices for the 2014 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RG3 RG4 RJ3 RJ4 Radio EnhancementsThis bulletin involves inspecting and updating the radio software, if required.?Navigation Failed? message is displayed (2014 MY WK and KL with RG4).
This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate.
31 more on the 2014 Jeep Grand Cherokee page.
What owners wrote
“1. The battery is consistently being drained from an unknown issue, mechanic unsure. In two years it has need 3 batteries. This causes start issues, window closing issues, and the radio screen console issues. 2. The transmission gets stuck in third now needing a new transmission.Was told only a new transmission will fix issue.”
Filed Nov 26, 2025
“While driving vehicle shifts into neutral and displays a low voltage message. I was young 75 mph down the high way and the car shifted into neautral without indication that anything is happening.”
Filed Jan 3, 2024
“Car wont start when button pushed and everything in the jeep has been fixed and it still wont work Leaks oil non stop. Work needing to be done: New transmission to stop leak New Fuel Injection pump to start car (has not) New Shifter New Battery New Dashboard as the screen would flicker Car barely has 100k miles on it. Makes no sense”
Filed Feb 18, 2023 · 100,000 miles
“2014 Jeep Grand Cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again. It has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.”
Filed Aug 1, 2021
Should you keep driving it?
This page can't tell you that. 3 of 89 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Seat belt or seat problems 501 reports
- Engine stalls or loses power while driving 203 reports
- Airbag warning light or recall 178 reports
- Brakes grind, pulse or wear early 114 reports
- Check engine light or misfire 95 reports
- Battery dies or the car will not start 78 reports
- Transmission shudders, slips or shifts hard 67 reports
- Rolls away in Park or will not shift out of Park 54 reports
- Engine overheats or leaks coolant 48 reports
- Diesel fuel system or injector problems 44 reports
- Transmission drops into neutral or downshifts on its own 43 reports
- Engine failure, knocking or rod bearing 42 reports
- Multiple warning lights come on at once 42 reports
- Fuel pump failure 41 reports
- Traction control or StabiliTrak light comes on 40 reports
- Engine leaks oil 40 reports
- Vehicle fire 34 reports
- "Shift to Park" or "Service Shifter" warning comes on 32 reports
- Power steering cuts out or goes heavy 29 reports
- A/C blows warm or the compressor fails 29 reports
- Suspension noise, struts or alignment 29 reports
- Brakes on its own (automatic emergency braking) 28 reports
- Driveshaft, axle or transfer case problems 26 reports
- Headlights too dim or fail 25 reports