2015 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 54owner reports
- 31,373median miles
- 2involved a crash
Newest report Feb 18, 2026 · checked Oct 2, 2026
316 of the 1,359 complaints on this car are about the electrical system. 54 of those describe infotainment.
Tick what matches of 54 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (27 reports), the camera (12 reports) and the software (8 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2015 model year. A recall on the same system isn't always the same failure, so read the defect text.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
All 10 recalls on the 2015 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
When it happens
The middle half of failures fell between 8,637 and 60,000 miles, from the 37 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 23 service bulletins or notices for the 2015 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following: Navigation failed message is displayed (WK and KL with RG3 and RG4).
Flash: RA3/RA4 Radio Software Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following: ? **?Navigation Failed? message is displayed.
19 more on the 2015 Jeep Grand Cherokee page.
What owners wrote
“Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.”
Filed Mar 31, 2022
“Without warning the vehicle will not start, and displays that the TPMS system needs service, and that a rear turn signal light is out. The engine will attempt to turn over but will not start the vehicle. This has happened multiple times under 90,000 miles. On more than one occasion, after about a day of not starting, the vehicle will start again, after no fix action was taken.”
Filed Feb 17, 2022 · 90,000 miles
“Was driving down the road it was raining no other vehicles around BRAKING! came on the screen and the brakes were applied without me doing it. The second time it happened brakes locked up on interstate for a couple seconds then back to normal. If anyone would have been behind us we would have been rear ended. It happened 2 times within an hour. I will be getting it looked at by the dealership as soon as I can.”
Filed Jan 15, 2022
Should you keep driving it?
This page can't tell you that. 2 of 54 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Seat belt or seat problems 370 reports
- Engine stalls or loses power while driving 116 reports
- Airbag warning light or recall 103 reports
- Check engine light or misfire 67 reports
- Rolls away in Park or will not shift out of Park 65 reports
- Transmission shudders, slips or shifts hard 59 reports
- Diesel fuel system or injector problems 40 reports
- Brakes grind, pulse or wear early 39 reports
- "Shift to Park" or "Service Shifter" warning comes on 32 reports
- Engine overheats or leaks coolant 31 reports
- Transmission drops into neutral or downshifts on its own 30 reports
- Fuel pump failure 26 reports
- Engine rattles or ticks 25 reports