2021 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 32owner reports
- 2,300median miles
- 0involved a crash
Newest report Feb 19, 2026 · checked Oct 2, 2026
163 of the 405 complaints on this car are about the electrical system. 32 of those describe infotainment.
Tick what matches of 32 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (25 reports), the software (7 reports) and the camera (6 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse.
A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
All 12 recalls on the 2021 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2021 model year.
When it happens
The middle half of failures fell between 1,000 and 7,000 miles, from the 10 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 72 service bulletins or notices for the 2021 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: ● **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** ● FCW OFF light ON with no DTCs ...
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
R1H Radio U41.10 USB Software Update Customers may experience one or more of the following: ● FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally).
68 more on the 2021 Jeep Grand Cherokee page.
What owners wrote
“The screen for mapping other controls is delaminating, creating a safety and distraction hazard”
Filed Feb 19, 2026
“First gear knocks hard in to gear,this happ en on uphills,cluster and the speed meter and the in infotainment screen has go pitch black,loss of power under acceleration and collapsing all the system of the car.”
Filed Oct 26, 2025
“Back up camera fading out and dangerous to try and back up with camera messed up.”
Filed Sep 10, 2025
“New vehicle purchase. Uconnect Media Screen has failed and dealer and Jeep states it is unavailable to be repaired. Vehicle Handsfree Text, vehicles Back up Camera, Vehicles Mirror Dimmers and other key safety features are not available.”
Filed Mar 4, 2022
Should you keep driving it?
This page can't tell you that. 0 of 32 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Power steering cuts out or goes heavy 71 reports
- Engine stalls or loses power while driving 57 reports
- Brakes grind, pulse or wear early 31 reports
- Suspension noise, struts or alignment 30 reports
- Fuel pump failure 25 reports