2020 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 52owner reports
- 40,000median miles
- 0involved a crash
Newest report Sep 11, 2026 · checked Oct 2, 2026
126 of the 238 complaints on this car are about the electrical system. 52 of those describe infotainment, which makes it the most reported problem on the 2020 Grand Cherokee.
Tick what matches of 52 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (44 reports) and the camera (18 reports).
Recalls and investigations
One recall on the electrical system covers the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.
All 3 recalls on the 2020 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2020 model year.
When it happens
The middle half of failures fell between 13,100 and 60,000 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 30 service bulletins or notices for the 2020 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Backup Camera Poor Image Quality Inspection
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
26 more on the 2020 Jeep Grand Cherokee page.
What owners wrote
“My screen has started to delaminate Iâm very worried it will soon completely not work . I would like to have this issue addressed by jeep themselves I refuse to pay for a new one this vehicle has 40,000 miles and is 6 years old it should not be happening . Iâm extremely unhappy .”
Filed Aug 24, 2026 · 40,000 miles
“UConnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other Stellantis vehicles but they will not repair.”
Filed Sep 17, 2024
“Main entertainment screen containing all settings for car, safety, navigation has bubbled which is a common issue amongst car owners for this car.”
Filed Jul 29, 2024
“Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera.”
Filed Jul 23, 2024
Should you keep driving it?
This page can't tell you that. 0 of 52 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 28 reports