Diagsheet

2014 Jeep Grand Cherokee · symptom sheet

Seat belt or seat problems

  • 501owner reports
  • 75,000median miles
  • $700median quote
  • 1involved a crash

Newest report Aug 24, 2026 · checked Sep 9, 2026

501 of the 1,998 complaints on this car describe seat belt, which makes it the most reported problem on the 2014 Grand Cherokee.

Tick what matches of 501 reports

35
138
36
17
108

What got replaced

Owners who name the part that was replaced mention the buckle (15 reports), the retractor (13 reports), the seat frame or track (12 reports) and the module (4 reports).

Recalls and investigations

One recall on the seats covers the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.

14V-643Oct 14, 2014
Seat Belts

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light “MIL” should illuminate to initially warn drivers of a failure.

Risk and remedy
Risk: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Remedy: Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.

NHTSA investigations into the seats on the Grand Cherokee

PE19-011opened Sep 16, 2019
Seat Belts · model years 2014 to 2015

Seat belt retraction. Closed may 3, 2021.

NHTSA summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these change
PE19-014opened Sep 9, 2019
Seats · model years 2011 to 2019

Active head rest inadvertent deployment. Closed feb 25, 2026.

NHTSA summary
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that in
PE96-008opened Jan 25, 1996
Seat Belts · model years 1991 to 1996

Safety blt latch operation. Closed jun 28, 1996.

NHTSA summary
There is no summary currently available

What owners paid

44 of the 501 reports quote a price. Each dot is one quote. The middle half runs $600 to $900.

$600$700$900
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 56,735 and 95,500 miles, from the 314 reports that gave a mileage.

4715
316
1217
4818
6719
16220
7121
3622
2023
1424
1325
826

What owners wrote

“Driver side seatbelt won’t retract. I’ve cleaned the seatbelt thoroughly and still won’t retract. Vehicle has only 77k miles.”

Filed Feb 1, 2023 · 77,000 miles

“The front seat belts will not retract. Part seems to be broken. Jeep says not a safety issue and it will be a month till they can fix it. I asked how am I supposed to drive with a seat belt that doesn’t work/ response was- I don’t know. The vehicle has 103105 miles.”

Filed Oct 24, 2022 · 103,105 miles

“The front passenger side seatbelt would not tighten around occupant when pulled from the rest position. When we tried to get it to retract it wouldn't. There seems to be a number of these incidents reported for the same vehicle. This presents a serious safety issue and with only 45K miles on the vehicle this should justify an investigation.”

Filed Sep 27, 2021 · 45,000 miles

“While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head”

Filed Jun 25, 2021

Should you keep driving it?

This page can't tell you that. 1 of 501 reports involved a crash and 42 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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