2024 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 26owner reports
- 15,323median miles
- 1involved a crash
Newest report Sep 28, 2026 · checked Oct 2, 2026
140 of the 242 complaints on this car are about the electrical system. 26 of those describe infotainment.
Tick what matches of 26 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (13 reports), the camera (8 reports), the software (4 reports) and the module (3 reports).
Recalls and investigations
6 recalls on the electrical system cover the 2024 model year. A recall on the same system isn't always the same failure, so read the defect text.
The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A software error within the hybrid control processor may result in a loss of drive power.
Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed.
An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative.
All 16 recalls on the 2024 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2024 model year.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 36 service bulletins or notices for the 2024 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: ● **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** ● FCW OFF light ON with no DTCs ...
R1L Radio Screen Goes Blank after transitioning from logistic to customer mode
Upcoming R1H Radio Over The Air Update U41.10 Software Version The customer may comment on one or more of the following: ● 'Forward Collision Warning (FCW) OFF' light ON, with no Diagnostic Trouble Codes (DTCs) and can't turn light off.
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
32 more on the 2024 Jeep Grand Cherokee page.
What owners wrote
“1 Drive train and is available for inspection. 2 Vehicle stops and will not move, in traffic. 3 Unknown reproduced but happened twice. 4 Yes, Dealership. 5 No Messages or lamps were displayed.”
Filed Feb 28, 2026
“Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.”
Filed Jan 1, 2026
“Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25”
Filed Dec 18, 2025
“1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.”
Filed Mar 31, 2025
Should you keep driving it?
This page can't tell you that. 1 of 26 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Battery dies or the car will not start 51 reports
- Hybrid or EV system warning, loss of power 49 reports
- Engine stalls or loses power while driving 35 reports