2023 Jeep Grand Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 56owner reports
- 13,741median miles
- 1involved a crash
Newest report Sep 15, 2026 · checked Oct 2, 2026
233 of the 388 complaints on this car are about the electrical system. 56 of those describe infotainment.
Tick what matches of 56 reports
Infotainment on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016, 2017, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (26 reports), the camera (19 reports), the software (18 reports) and the module (6 reports).
Recalls and investigations
8 recalls on the electrical system cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
A software error within the hybrid control processor may result in a loss of drive power.
The blower motor may fail, which can cause the defrosting and defogging system to be inoperative.
The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative.
The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse.
All 21 recalls on the 2023 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Grand Cherokee
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Air bag non-deployment. Closed dec 23, 2014, led to recall 14V-438.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2023 model year.
When it happens
The middle half of failures fell between 1,000 and 43,000 miles, from the 10 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 66 service bulletins or notices for the 2023 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: ● **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** ● FCW OFF light ON with no DTCs ...
R1L Radio Screen Goes Blank after transitioning from logistic to customer mode
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
62 more on the 2023 Jeep Grand Cherokee page.
What owners wrote
“This vehicle had a software update for the cross traffic warning and rear view camera. The camera is working but since this update, the cross alarms do not work consistently. Just today, I almost backed into a parked car, no alarms or anything.”
Filed Sep 2, 2024
“Screen froze while driving and prevented back up camera from working. I have taken it to the dealer multiple times for this issue and they stated they can not duplicate it so no action was taken.”
Filed Feb 1, 2024
“My on board screen for everything the car does shuts down completely very often and if it is not shut down it goes black screen for a few seconds and then returns. This is not acceptable to me as I lose my navigation which I depend on a lot”
Filed Jan 11, 2024
“Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying âcamera system unavailableâ. Rear camera wonât work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.”
Filed Sep 15, 2023
Should you keep driving it?
This page can't tell you that. 1 of 56 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Hybrid or EV system warning, loss of power 86 reports
- Battery dies or the car will not start 64 reports
- Engine stalls or loses power while driving 63 reports
- Suspension noise, struts or alignment 63 reports
- Brakes grind, pulse or wear early 26 reports