Diagsheet

2018 Jeep Grand Cherokee · symptom sheet

Seat belt or seat problems

  • 52owner reports
  • 50,000median miles
  • $558median quote
  • 2involved a crash

Newest report Sep 1, 2026 · checked Sep 9, 2026

52 of the 853 complaints on this car describe seat belt.

Tick what matches of 52 reports

1
10
4
9
9

What got replaced

Few of these reports name the part that was replaced.

Recalls and investigations

No recall on the seats covers the 2018 model year as of Sep 9, 2026.

NHTSA investigations into the seats on the Grand Cherokee

PE19-011opened Sep 16, 2019
Seat Belts · model years 2014 to 2015

Seat belt retraction. Closed may 3, 2021.

NHTSA summary
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these change
PE19-014opened Sep 9, 2019
Seats · model years 2011 to 2019

Active head rest inadvertent deployment. Closed feb 25, 2026.

NHTSA summary
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that in
PE96-008opened Jan 25, 1996
Seat Belts · model years 1991 to 1996

Safety blt latch operation. Closed jun 28, 1996.

NHTSA summary
There is no summary currently available

What owners paid

5 of the 52 reports quote a price. Each dot is one quote. The middle half runs $290 to $800.

$290$558$800
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 34,644 and 70,000 miles, from the 16 reports that gave a mileage.

118
119
220
521
522
1223
924
1225
526

What owners wrote

“Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.”

Filed May 27, 2024

“I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to”

Filed Mar 30, 2024

“Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.”

Filed Jan 30, 2024

“passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.”

Filed Nov 27, 2023

Should you keep driving it?

This page can't tell you that. 2 of 52 reports involved a crash and 3 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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