Diagsheet

First generation

2017 Chrysler Pacifica

  • 1,513owner complaints
  • 11recalls
  • 46involved a crash
  • 31,000median miles at failure

Newest report Sep 6, 2026 · checked Sep 9, 2026

miles

2017 Chrysler Pacifica
Photo: HJUdall, Wikimedia Commons, CC0

When each problem shows up

Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine stalls or loses power while driving, 383 complaints.

0k25k50k75k100k125k150kyou
Infotainment, screen or backup camera fails115 reports
Engine stalls or loses power while driving383 reports
Adaptive cruise or lane keeping misbehaves30 reports
Multiple warning lights come on at once54 reports
Brakes grind, pulse or wear early85 reports
Airbag warning light or recall12 reports
Transmission shudders, slips or shifts hard213 reports
Battery dies or the car will not start105 reports
A/C blows warm or the compressor fails23 reports
Seat belt or seat problems22 reports
Suspension noise, struts or alignment25 reports
Power steering cuts out or goes heavy92 reports
Transmission fails or needs replacement11 reports
Steering sticks, feels notchy or jerks136 reports
Check engine light or misfire186 reports
Engine failure, knocking or rod bearing86 reports

middle half of reports, median tick. Darker bars have 75 or more reports.

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        How this compares

        2017 Chrysler Pacifica1,513
        Median 2017 model here (94 vehicles)269
        Median 2017 minivan here (4)283

        1,513 complaints is 5.6 times the median 2017 model on this site and 5.3 times the median 2017 minivan. Among the 7 Pacifica model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.

        Complaints filed by year

        1416
        14417
        22518
        26219
        11020
        7921
        12022
        17623
        12724
        14825
        10826

        262 complaints came in 2019. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.

        NHTSA investigations

        PE25-009opened Sep 5, 2025
        Steering · model years 2017 to 2018

        Intermittent loss of electric power steering. Open.

        NHTSA summary
        The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivation of EPS assistance, which may result in an oversteer condition. This behavior could increase the risk of a crash, especially at higher speeds. ODI has identified multiple VOQs describing similar symptoms. This investigation will assess the frequency, root cause, and potential safety-related consequences of the alleged EPS malfunction. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
        RQ24-001opened Jan 16, 2024
        Electrical · model years 2017 to 2018

        Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.

        NHTSA summary
        On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint da
        DP17-003opened Dec 1, 2017
        Engine And Engine Cooling · model years 2017

        Stall/loss of motive power. Closed mar 1, 2018, led to recall 18V-049.

        NHTSA summary
        By letter dated November 30, 2017, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration requesting it open an investigation into allegations of engine stalling in the model year (MY) 2017 Chrysler Pacifica, a new vehicle platform. In support of its petition, CAS cited 57 NHTSA complaints alleging an engine stall in the subject Pacifica vehicles, in addition to other information it provided.On December 1, 2017, NHTSA's Office of Defects Investigation opened Defect Petition 17-003 as requested by CAS.ODI sent an information request letter to Fiat Chrysler Automobiles (FCA), the manufacturer of the subject Pacifica vehicles, on December 12, 2017 requesting information related to engine stalling in Pacificas.The letter requested FCA provide the information by January 23, 2018.On January 11, 2018, and after technical discussions with ODI, FCA filed a defect information report advising the agency that it would conduct a safety recall of certain MY2017 Chrysler Pacificas to address a condition resulting in engine stalling without warning.The recall would address nearly 154,000 MY2017 Pacificas manufactured with engine control software that did not contain a routine intended to address loss of crankshaft position information required to keep the engine from stalling.FCA noted the condition could lead to a stall without illuminating a Malfunction Indicator Lamp, and without setting any Diagnostic Trouble Code.Given these conditions, dealer tec

        Recalls that include the 2017 Chrysler Pacifica

        Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.

        25V-876Dec 17, 2025
        Equipment Adaptive/Mobility:Wheelchair Restraints/Securement:Latch/Anchor:

        Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

        Risk and remedy
        Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
        Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
        23V-010Jan 17, 2023
        Electrical System:Wiring:Connectors/Plugs/Receptacles

        Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

        Risk and remedy
        Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
        Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
        19V-348May 9, 2019
        Electrical System:12V/24V/48V Battery

        Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

        Risk and remedy
        Risk: A loss of power steering assist or a stall can increase the risk of crash.
        Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
        18V-524Aug 9, 2018
        Electrical System:Wiring:Front Underhood

        Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

        Risk and remedy
        Risk: A vehicle stall can increase the risk of a crash.
        Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
        18V-395Jun 14, 2018
        Electrical System:Ignition:Anti-Theft:Control Module

        Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."

        Risk and remedy
        Risk: If the MPR is engaged unintentionally, the vehicle could roll away striking and injuring a bystander or cause a crash.
        Remedy: Chrysler will notify owners, and dealers will replace the MPR plug, free of charge. The recall began July 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U50.
        18V-332May 17, 2018
        Electrical System:Wiring

        Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

        Risk and remedy
        Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
        Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
        18V-049Jan 11, 2018
        Electrical System:Software

        Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.

        Risk and remedy
        Risk: An engine stall can increase the risk of a crash.
        Remedy: Chrysler will notify owners, and dealers will update the engine control software, free of charge. The recall began March 7, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U01.
        17V-542Aug 31, 2017
        Seat Belts:Rear/Other

        Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.

        Risk and remedy
        Risk: Inadvertent unlatching of the left outboard seat belt can increase the risk of injury in the event of a crash.
        Remedy: Chrysler will notify owners, and dealers will install a shorter second-row seat belt buckle, free of charge. The recall began October 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T54.
        17V-482Jul 28, 2017
        Power Train:Driveline:Differential Unit

        Vantage Mobility International, LLC (VMI) is recalling certain 2017 Chrysler Pacifica lowered floor vehicles modified by VMI. The rear pinion bracket on both sides of the vehicle may crack, causing the axle not to be centered and the wheel to wobble.

        Risk and remedy
        Risk: A wheel wobble may cause a possible loss of control, increasing the risk of a crash.
        Remedy: VMI will notify owners, and dealers will replace the pinion brackets, free of charge. The recall began on August 14, 2017. Owners may contact VMI customer service at 1-800-488-9082. VMI's number for this recall is PAC20170728.
        17V-342May 25, 2017
        Service Brakes, Hydraulic:Foundation Components:Hoses, Lines/Piping, And Fittings

        Vantage Mobility International, LLC (Vantage Mobility) is recalling certain 2017 Chrysler Pacifica lowered floor vans modified by Vantage Mobility for wheelchair accessibility. The affected vans have rear brake lines that might have been crossed during the modification. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

        Risk and remedy
        Risk: The crossed rear brake lines will cause the rear anti-lock brake system to be ineffective, increasing the risk of a crash.
        Remedy: Vantage Mobility will notify owners, and dealers will correct the rear brake line attachments, free of charge. The recall began on July 3, 2017. Owners may contact Vantage Mobility customer service at 1-800-488-9082. Vantage Mobility's number for this recall is Pac-20170525.
        16V-490Jun 30, 2016
        Seat Belts:Rear/Other

        Chrysler (FCA US LLC) is recalling certain model year 2017 Pacifica vehicles manufactured February 22, 2016, through April 28, 2016. The center overhead seat belt stow clip may fracture and prevent use of the seat belt in the third-row and/or second-row center passenger seat (if so equipped).

        Risk and remedy
        Risk: If passengers occupying the third-row and/or second-row center seats cannot use a seat belt, there is an increased risk of injury in the event of a crash.
        Remedy: Chrysler will notify owners, and dealers will replace the third-row and, if necessary, second-row center overhead seat belt stow bezel, free of charge. The recall began on July 14, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S42.

        Other model years

        20171513201886320193092020167202136520222042023152