First generation
2020 Chrysler Pacifica
The most reported problem on the 2020 Chrysler Pacifica is stalling, with 42 complaints, usually around 32,000 miles.
- 170owner complaints
- 5recalls
- 7involved a crash
- 39,000median miles at failure
Newest report Sep 14, 2026 · checked Oct 2, 2026
What is your Pacifica doing?
Each one opens a sheet built from the owner reports of that problem on the 2020 model year.
Is the 2020 Chrysler Pacifica reliable?
Of the 10 Pacifica model years since 2017, it has the 6th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2019 and 2021
- The 2020 is a low point between its neighbors: 24 complaints for each year on the road, where the 2019 has 39 and the 2021 has 62.
- Top problem
- Stalling leads with 42 of the 170 complaints (25%), ahead of dead battery at 26. A quarter of the 11 owners who gave a mileage for stalling saw it by about 6,000 miles, and half by about 32,000.
- Crash, fire and injury reports
- 10 of the 170 complaints (6%) report a crash, a fire or an injury, about the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 7 reports mention a crash, 3 mention a fire and 10 people were hurt.
- Recalls behind the top problems
- Dead battery has a recall on the same system (23V-010 and 26V-362). Stalling and misfire have none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Filings peaked in 2024 at 40 (full calendar years only). In 2025 there were 39. So far in 2026, 32 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine stalls or loses power while driving, 42 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
170 complaints is 1.3 times fewer than the median 2020 model on this site. Among the 8 Pacifica model years here it ranks 6th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 Chrysler Pacifica
Chrysler filed 551 bulletins and other notices with NHTSA that list the 2020 Chrysler Pacifica. 84 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Battery dies or the car will not start 16 bulletins · 26 complaints
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
14 more on this problem
No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
Battery Drain Suspected or "Identified" From USB or Media Hub
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death.
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Door Control Module Window Inoperative This bulletin involves replacing one or both of the front door modules. The technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to ...
Multiple Electrical Issues, No Start No Crank, Battery Lamp On, Power Sliding Doors, Power Seat Functions Inoperative
Plus 4 older ones not listed here.
Check engine light or misfire 18 bulletins · 25 complaints
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance.
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air ...
16 more on this problem
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following ...
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Internal Transmission Wiring Connector Short Warranty Extension XE1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Check Engine Light Illuminated, Stop Start Function Inoperative
WIRING, Front Fascia For DTC codes U11E9 and/or P0073 and you confirm corrosion or water at the XY101 Connector please contact Bryon Matthews at 810 569-7452 to set up part return for analysis. If no response in 15 minutes, proceed with repair.
Plus 6 older ones not listed here.
Power steering cuts out or goes heavy 1 bulletin · 18 complaints
Humming Sound When Turning At Low Speed This bulletin involves inspecting and replacing the electric power steering gear if necessary.
Infotainment, screen or backup camera fails 35 bulletins · 17 complaints
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
33 more on this problem
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
Reverse View Camera Inoperative After Recent Repair
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device.
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device.
Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to connect to a device.
Plus 23 older ones not listed here.
Hybrid or EV system warning, loss of power 2 bulletins · 13 complaints
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software.
High Voltage Battery Installed, New Power Pack Unit/BPCM, No High Voltage Output From Hybrid Battery, No DTC?s
Engine overheats or leaks coolant 7 bulletins · 12 complaints
WATER PUMP
Water Pump & Chain Case Cover
5 more on this problem
Suspected Engine Coolant Leak
PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002.
Water Quality When Mixed With Engine Coolant
Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
Transmission shudders, slips or shifts hard 1 bulletin · 8 complaints
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Seat belt or seat problems 4 bulletins · 7 complaints
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
3rd Row Seat Headrest Will Not Stay Up On 60% Seat.
2 more on this problem
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
ARMREST, Front Seat For concern of front seat armrest cannot be adjusted to different positions by pressing on the button and/or is not retaining desired position on 2020 RU, please contact Christian Sanchez at (248) 550-4933 or christian.sanchez@fcagroup.com ...
Complaints filed by year
40 complaints came in 2024. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Loss of motive power due to an internal wiring connector short.. Open.
NHTSA summary
Transmission fault leading to loss of motive power. Closed mar 27, 2024, led to recall 23V-010.
NHTSA summary
Recalls that include the 2020 Chrysler Pacifica
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk and remedy
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk and remedy
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk and remedy
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk and remedy
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk and remedy
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
All 5 recalls on the 2020 Chrysler Pacifica, with the owner complaints on each recalled system
Guide NHTSA has an open investigation on this car. What the investigation stages mean
Questions
What is the most common problem on the 2020 Chrysler Pacifica?
Stalling, with 42 of the 170 complaints. Owners who gave a mileage for it put the median at about 32,000 miles.
At what mileage do 2020 Chrysler Pacifica problems start?
Of the 48 complaints that give a mileage, a quarter came by about 13,000 miles and half by about 39,000.
Is the 2020 Chrysler Pacifica better or worse than the 2019 and 2021?
Counted per year on the road, the 2020 has fewer complaints than both the 2019 and the 2021: 24 a year against 39 and 62.
How many 2020 Chrysler Pacifica complaints involve a crash, fire or injury?
10 of them (6%). The typical vehicle on this site is at 6%.
Is there a recall for stalling on the 2020 Chrysler Pacifica?
No recall on file for the 2020 Chrysler Pacifica is on the same system as stalling. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.