2017 Chrysler Pacifica · symptom sheet
Sliding door won't open, close or latch
- 44owner reports
- 28,000median miles
- 0involved a crash
Newest report Aug 20, 2026 · checked Sep 29, 2026
612 of the 1,522 complaints on this car are about the electrical system. 44 of those describe sliding door failure.
Tick what matches of 44 reports
Sliding door failure on other Pacifica years
No other Pacifica model year has enough reports of sliding door failure for a sheet of its own. See every Pacifica year.
What this problem usually is
Owners in this group describe a minivan or van sliding door that won't open, won't close all the way, or won't unlock, usually with a buzz or a grind from inside the door. A smaller share say the door kept closing on a hand or a child.
What got replaced
Few of these reports name the part that was replaced.
Recalls and investigations
7 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
All 11 recalls on the 2017 Chrysler Pacifica, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pacifica
Loss of motive power due to an internal wiring connector short.. Open.
Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Engine compartment fire. Closed apr 15, 2009.
When it happens
The middle half of failures fell between 8,900 and 40,000 miles, from the 27 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2017 Chrysler Pacifica that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Power Sliding Door Will Not Power Open And/Or Close Automatically.
Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close
Power Sliding Door Will Not Open And Or Close.
B2500-01 B2500-07 Power Sliding Door Latch General Electric Failure
2 more on the 2017 Chrysler Pacifica page.
What owners wrote
“Our driver side sliding door can only be opened with the fob and overhead button located in the front of the vehicle. If the driver becomes unconscious or the vehicle is on fire the back passengers have no way to get out of the van. It cannot be manually opened from the outside or the inside. It is a very serious safety issue!!”
Filed Nov 17, 2023
“Intermittently the van when turned on has all error lights come on and will not shift into reverse. The sliding door will not close or open. Then the engine will loose power when finally getting the van to start and drive. All error lights go off after the van runs for a little while.”
Filed Feb 22, 2023
“Unknown. Electronic sliding doors open from the outside when vehicle is locked and no key present. Creates a safety issue as anyone can approach the vehicle and open the door. Vehicle alarm will sound, however doors still open. Issues have occurred multiple times, date listed is most recent occurrence.”
Filed Jan 19, 2023
“The wiring harness on the sliding doors allow the wiring to become frayed and makes the door not close properly. See YouTube videos on this model car door malfunctioning. When attempting to close the door, the door closes and then reopens until you repeatedly close it.”
Filed Jul 16, 2021
Should you keep driving it?
This page can't tell you that. 0 of 44 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 384 reports
- Transmission shudders, slips or shifts hard 213 reports
- Check engine light or misfire 187 reports
- Steering sticks, feels notchy or jerks 142 reports
- Engine overheats or leaks coolant 132 reports
- Infotainment, screen or backup camera fails 115 reports
- Battery dies or the car will not start 106 reports
- Power steering cuts out or goes heavy 93 reports
- Engine failure, knocking or rod bearing 86 reports
- Brakes grind, pulse or wear early 85 reports
- Multiple warning lights come on at once 54 reports
- "Shift to Park" or "Service Shifter" warning comes on 34 reports
- Adaptive cruise or lane keeping misbehaves 30 reports
- Traction control or StabiliTrak light comes on 27 reports
- Auto start-stop will not restart the engine 27 reports
- Suspension noise, struts or alignment 25 reports