2017 Chrysler Pacifica · symptom sheet
Suspension noise, struts or alignment
- 25owner reports
- 39,000median miles
- 2involved a crash
Newest report Sep 25, 2025 · checked Oct 2, 2026
25 of the 1,522 complaints on this car describe suspension.
Tick what matches of 25 reports
Suspension on other Pacifica years
No other Pacifica model year has enough reports of suspension for a sheet of its own. See every Pacifica year.
What this problem usually is
Suspension complaints are mostly about noise and handling: a clunk over bumps, a car that pulls to one side, a ride that bounces or leans more than it used to. The more serious reports describe a part breaking or coming loose, and that's where the recalls in this group are concentrated.
What got replaced
Owners who name the part that was replaced mention the struts or shocks (6 reports).
Recalls and investigations
No recall on the suspension system covers the 2017 model year as of Oct 2, 2026.
When it happens
The middle half of failures fell between 20,000 and 50,000 miles, from the 20 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 4 service bulletins or notices for the 2017 Chrysler Pacifica that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Creaking/Groaning Noise Coming from The Front End
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system.
Clunking or Popping Noise While Going Over Bumps This bulletin involves inspecting the front strut mounts and strut stems for damage and replacing if needed.
Rattle Noise Heard From Front Suspension This bulletin involves inspecting the front struts for proper assembly and replacing if necessary. The customer may notice a rattle noise from the front of the vehicle while driving over bumps or rough roads.
What owners wrote
“Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.”
Filed Mar 14, 2025
“of all the issues, I want to bring attention to 2 very serious ones. 1) Engine has transmission issue. Auto Shifting of gears give constant jerks and this was never resolved. Chrysler has always avoided this as it's a very expensive fix. Have taken to several different dealerships in 2 different states. (NJ & TX) 2) Coolant leaking. This ends up becoming an engine problem that they don't fix.”
Filed Mar 17, 2024
Should you keep driving it?
This page can't tell you that. 2 of 25 reports involved a crash and 6 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Engine stalls or loses power while driving 384 reports
- Transmission shudders, slips or shifts hard 213 reports
- Check engine light or misfire 187 reports
- Steering sticks, feels notchy or jerks 142 reports
- Engine overheats or leaks coolant 132 reports
- Infotainment, screen or backup camera fails 115 reports
- Battery dies or the car will not start 106 reports
- Power steering cuts out or goes heavy 93 reports
- Engine failure, knocking or rod bearing 86 reports
- Brakes grind, pulse or wear early 85 reports
- Multiple warning lights come on at once 54 reports
- Sliding door won't open, close or latch 44 reports
- "Shift to Park" or "Service Shifter" warning comes on 34 reports
- Adaptive cruise or lane keeping misbehaves 30 reports
- Traction control or StabiliTrak light comes on 27 reports
- Auto start-stop will not restart the engine 27 reports