First generation
2021 Chrysler Pacifica
The most reported problem on the 2021 Chrysler Pacifica is stalling, with 127 complaints, usually around 24,000 miles.
- 371owner complaints
- 7recalls
- 11involved a crash
- 28,245median miles at failure
Newest report Sep 28, 2026 · checked Oct 2, 2026
What is your Pacifica doing?
Each one opens a sheet built from the owner reports of that problem on the 2021 model year.
Is the 2021 Chrysler Pacifica reliable?
The 2021 Chrysler Pacifica has 371 owner complaints on file with NHTSA, 1.8 times the median of 208 for 2021 minivans on this site. Of the 10 Pacifica model years since 2017, it has the 3rd most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2020 and 2022
- At 62 complaints for each year on the road, the 2021 runs 2.5 times the 2020 (24) and above the 2022 (43).
- Top problem
- Stalling leads with 127 of the 371 complaints (34%), ahead of hybrid system at 98. A quarter of the 16 owners who gave a mileage for stalling saw it by about 14,000 miles, and half by about 24,000.
- Crash, fire and injury reports
- 15 of the 371 complaints (4%) report a crash, a fire or an injury, a little under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 11 reports mention a crash, 1 mentions a fire and 11 people were hurt. The most crash reports, 4 of 11, fall under brake wear.
- Recalls behind the top problems
- Infotainment has a recall on the same system (23V-010 and 26V-362). Stalling and hybrid system have none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Filings peaked in 2022 at 91 and have dropped every year since, to 57 in 2025. So far in 2026, 54 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine stalls or loses power while driving, 127 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
371 complaints is 2.0 times the median 2021 model on this site and 1.8 times the median 2021 minivan. Among the 8 Pacifica model years here it ranks 3rd for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2021 Chrysler Pacifica
Chrysler filed 675 bulletins and other notices with NHTSA that list the 2021 Chrysler Pacifica. 82 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Engine stalls or loses power while driving 1 bulletin · 127 complaints
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again.
Hybrid or EV system warning, loss of power 7 bulletins · 98 complaints
If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance.
Battery Coolant Level Sensor, Battery Coolant Bottle Pacfica Hybrid only - If customer comes into dealership with a "Service Hybrid System" message on cluster AND scan / WiTech report shows evidence of a P2BE0-00 fault code, please contact the following ...
5 more on this problem
Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power InverterModule (PIM) with the latest available software.
Service Hybrid Electrical System Displayed, DTC?s P0CF1, P1B71-00, Or B12B0-00
High Voltage Battery Installed, New Power Pack Unit/BPCM, No High Voltage Output From Hybrid Battery, No DTC?s
Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Service Hybrid Electrical System Displayed. DTC?s P0CF1, P1B71-00, Or B12B0-00 Set. Water Intrusion Of The XY291A Inline Connector
Infotainment, screen or backup camera fails 36 bulletins · 74 complaints
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
34 more on this problem
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19 or B1570-93
Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Reverse View Camera Inoperative After Recent Repair
Malfunction Indicator Lamp Illuminated. U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set for Ambient Air Temp Senso
Apple CarPlay Does Not Work Or Not Connecting
Plus 24 older ones not listed here.
Check engine light or misfire 21 bulletins · 67 complaints
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air ...
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
19 more on this problem
Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 ...
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure ...
Misfire DTCs, Rough Idle, Valvetrain Noise
3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1.
Internal Transmission Wiring Connector Short Warranty Extension XN1 This bulletin involves replacing the transmission. *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following ...
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
Internal Transmission Wiring Connector Short Warranty Extension XN1 Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
MIL lamp-on. Engine noise, rattle. Misfire or rough running.
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Plus 9 older ones not listed here.
Battery dies or the car will not start 7 bulletins · 57 complaints
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
5 more on this problem
Lithium Ion Batteries Beginning April 1, 2022, a $5,000 penalty will be assessed to dealers who return any visually damaged battery to the supplier. Improper handling of damaged lithium ion batteries can cause property damage, serious injury or even death.
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Door Control Module Window Inoperative This bulletin involves replacing one or both of the front door modules. The technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:B18BA-12 - Window Control - Circuit Short to ...
Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative. Technician may find DTC?s B18BA-12 - Window Control - Circuit Short to Battery, B18BA-13 - Window Control - Circuit Open (stored or active).
Backup camera goes black or freezes 4 bulletins · 22 complaints
Backup Camera Poor Image Quality Inspection
CAMERA, Rear View For backup camera concerns involving vehicle with missing guidelines or INOP please contact the following individual prior to service of the vehicle. FCA Redacted Content If no response in 15 minutes, proceed with repair.
2 more on this problem
Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Rear view camera brightness is to bright at night(WD only).
CAMERA / APPLIQUE License Lamp (Rear Assemblies) For 2021 RU with concern of Backup camera and/or steering wheel controls inoperative and DTC(s) B2299, U0264, U1045, U114D, U115A, U115B are present and technician finds water/corrosion in camera and/or light bar jumper harness.
Seat belt or seat problems 5 bulletins · 12 complaints
2 nd Row Seat Does Not Fold Using Easy Entry Handle.
3rd Row Seat Headrest Will Not Stay Up On 60% Seat.
3 more on this problem
Rear Seat Entertainment Tab On Radio Intermittently Disappears
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
Uconnect 5 Intermittent Black Screen, Audio Mute, Reset Or Lock Up
Adaptive cruise or lane keeping misbehaves 1 bulletin · 9 complaints
Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Complaints filed by year
91 complaints came in 2022, 3.5 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Loss of motive power due to an internal wiring connector short.. Open.
NHTSA summary
Transmission fault leading to loss of motive power. Closed mar 27, 2024, led to recall 23V-010.
NHTSA summary
Recalls that include the 2021 Chrysler Pacifica
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk and remedy
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk and remedy
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk and remedy
Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk and remedy
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk and remedy
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Risk and remedy
Remedy: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.
All 7 recalls on the 2021 Chrysler Pacifica, with the owner complaints on each recalled system
Guide NHTSA has an open investigation on this car. What the investigation stages mean
Questions
What is the most common problem on the 2021 Chrysler Pacifica?
Stalling, with 127 of the 371 complaints. Owners who gave a mileage for it put the median at about 24,000 miles.
At what mileage do 2021 Chrysler Pacifica problems start?
Of the 64 complaints that give a mileage, a quarter came by about 13,000 miles and half by about 28,000.
Is the 2021 Chrysler Pacifica better or worse than the 2020 and 2022?
Counted per year on the road, the 2021 has more complaints than both the 2020 and the 2022: 62 a year against 24 and 43.
How many 2021 Chrysler Pacifica complaints involve a crash, fire or injury?
15 of them (4%). The typical vehicle on this site is at 6%.
Is there a recall for stalling on the 2021 Chrysler Pacifica?
No recall on file for the 2021 Chrysler Pacifica is on the same system as stalling. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.