2017 Chrysler Pacifica · symptom sheet
Infotainment, screen or backup camera fails
- 115owner reports
- 17,000median miles
- 1involved a crash
Newest report Sep 4, 2026 · checked Oct 2, 2026
568 of the 1,522 complaints on this car are about the electrical system. 115 of those describe infotainment.
Tick what matches of 115 reports
Infotainment on other Pacifica years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2022, 2023, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (69 reports), the camera (25 reports), the software (23 reports) and the module (8 reports).
Recalls and investigations
6 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
All 11 recalls on the 2017 Chrysler Pacifica, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pacifica
Loss of motive power due to an internal wiring connector short.. Open.
Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Engine compartment fire. Closed apr 15, 2009.
When it happens
The middle half of failures fell between 7,300 and 39,000 miles, from the 62 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 26 service bulletins or notices for the 2017 Chrysler Pacifica that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
Reverse View Camera Inoperative After Recent Repair
22 more on the 2017 Chrysler Pacifica page.
What owners wrote
“The backup camera does not work 9 out of 10 times. Sometimes the screen is a blank blue, purple, or black screen. Sometimes its a frozen picture and Sometimes it flickers like a broken tv. Has been happening for a couple month now. Have not had it looked at yet because of costs involved with going to a dealer.”
Filed Jun 26, 2026
“- digital display not working when in reverse; yes it is available upon request - unable to see behind the vehicle properly impacting safety of everyone in vehicle. - dealership confirmed there is a recall for this issue but our VIN is not included yet. - no inspection yet. - no; 6/6/2025”
Filed Jul 7, 2025
“My car will start, i will start to drive and when i am driving a âelectrical stabilityâ label will pop up on the dash and then the battery icon and check engine icon will show up on dash. My radio screen will go blank and then the car will shut off completely. It will then pop up on the dash and say stop safely vehicle with shut pff soon”
Filed Dec 9, 2024
“As I am driving down the street in the middle of traffic the van will cut off and all wheels will lock , I buy a new battery and wires and it continues to happen, not able to drive the expressway scared of causing an accident. The dash will start blinking and the electric will start flashing radio shuts down and the whole car is down for a few minutes like it need to reset.”
Filed Aug 1, 2024
Should you keep driving it?
This page can't tell you that. 1 of 115 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 384 reports
- Transmission shudders, slips or shifts hard 213 reports
- Check engine light or misfire 187 reports
- Steering sticks, feels notchy or jerks 142 reports
- Engine overheats or leaks coolant 132 reports
- Battery dies or the car will not start 106 reports
- Power steering cuts out or goes heavy 93 reports
- Engine failure, knocking or rod bearing 86 reports
- Brakes grind, pulse or wear early 85 reports
- Multiple warning lights come on at once 54 reports
- Sliding door won't open, close or latch 44 reports
- "Shift to Park" or "Service Shifter" warning comes on 34 reports
- Adaptive cruise or lane keeping misbehaves 30 reports
- Traction control or StabiliTrak light comes on 27 reports
- Auto start-stop will not restart the engine 27 reports
- Suspension noise, struts or alignment 25 reports