2021 Chrysler Pacifica · symptom sheet
Infotainment, screen or backup camera fails
- 74owner reports
- 32,000median miles
- 0involved a crash
Newest report Sep 26, 2026 · checked Oct 2, 2026
213 of the 371 complaints on this car are about the electrical system. 74 of those describe infotainment.
Tick what matches of 74 reports
Infotainment on other Pacifica years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2022, 2023, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (33 reports), the camera (28 reports), the software (26 reports) and the module (5 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
All 7 recalls on the 2021 Chrysler Pacifica, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pacifica
Loss of motive power due to an internal wiring connector short.. Open.
Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Engine compartment fire. Closed apr 15, 2009.
When it happens
The middle half of failures fell between 8,852 and 63,000 miles, from the 14 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 48 service bulletins or notices for the 2021 Chrysler Pacifica that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
44 more on the 2021 Chrysler Pacifica page.
What owners wrote
“Had recall 66B software update done for rear view camera not working, did not fix the issue. Backup camera still not working. Need to know what next steps are to get it fixed. Chrysler is saying I have to pay for diagnostics. Can you please help me with this issue. First recall notice was September 2024 but there was no fix at that time.”
Filed Jul 17, 2025
“My vehicle has no back up camera or blind spot warning. Took to dealer for recall and they said they were only responsible for a software update and not solving the recall problem. My vehicle still does not have either of these functions. I was told I would have to pay for the repairs for this recall.”
Filed Feb 21, 2025
“Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.”
Filed Oct 13, 2024
“I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message âstop safely, vehicle will shut off soonâ. It did this a total of 5 times on our trip down to Alabama.”
Filed Sep 16, 2024
Should you keep driving it?
This page can't tell you that. 0 of 74 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 127 reports
- Hybrid or EV system warning, loss of power 98 reports
- Check engine light or misfire 67 reports
- Battery dies or the car will not start 57 reports