2019 Chevrolet Silverado 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 111owner reports
- 8,950median miles
- 1involved a crash
Newest report Sep 3, 2026 · checked Oct 2, 2026
299 of the 1,085 complaints on this car are about the electrical system. 111 of those describe infotainment.
Narrower sheets: Backup camera goes black or freezes (62 reports)
Tick what matches of 111 reports
Infotainment on other Silverado 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (78 reports), the head unit or screen (55 reports), the module (6 reports) and the software (3 reports).
Recalls and investigations
One recall on the electrical system covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
NHTSA investigations into the electrical system on the Silverado 1500
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
Non-crash engine compartment fires. Closed jun 12, 2008.
None of these investigations covers the 2019 model year.
When it happens
The middle half of failures fell between 3,000 and 40,000 miles, from the 41 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 33 service bulletins or notices for the 2019 Chevrolet Silverado 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio ...
This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the electrical connector to correct the customers concern for the rearview mirror video screen displaying blue.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Coaxial Related Issues - DTCs B395A, B395B, B395C, B101E, B101D.
29 more on the 2019 Chevrolet Silverado 1500 page.
What owners wrote
“I bought a this car and the car started giving me issues, Engine wasnât working properly, brakes were not working well, they gave me problem even I thought maybe the need to be changed, the suspension was off in a way that I feel uncomfortable driving the car and besides that, has electrical problems sometimes the radio and the panel went off out of nowhere and the car just have 40,000 miles.”
Filed May 8, 2025 · 40,000 miles
“Back up camera fails, and a collision follows. The camera keeps flickering and going black all the time. I ask the dealer and was told that if the factory warranty expired, nothing they can do. Also the infotainment system is failing, turn off then on, or freeze if temperature is cold. Same answer from dealer”
Filed Nov 18, 2023
“Driving and the steering will jerk and comes up svc esc and service back up camera.Back up camera flashing on display but will not stay on .dealership said it was a battery issue so they changed battery and with in 7 miles from dealership almost hit oncoming car due to steering going out. Happen out of no where so it really hard to drive”
Filed Mar 8, 2023
“Backup camera turned blue, not allowing me to view if a child is behind my truck. This is a safety issue because a child could be killed because you cannot see them. I have found out that this is an issue with allot of gm trucks/cars. But gm does not see this as an issue enough to put out a recall!”
Filed Oct 14, 2022
Should you keep driving it?
This page can't tell you that. 1 of 111 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Brakes grind, pulse or wear early 192 reports
- Engine stalls or loses power while driving 155 reports
- Transmission shudders, slips or shifts hard 153 reports
- Engine failure, knocking or rod bearing 134 reports
- Check engine light or misfire 120 reports
- Power steering cuts out or goes heavy 51 reports
- Traction control or StabiliTrak light comes on 51 reports
- Engine leaks oil 39 reports
- Transmission fails or needs replacement 37 reports
- Engine rattles or ticks 35 reports
- Burns oil or oil level rises 31 reports
- Battery dies or the car will not start 28 reports
- Multiple warning lights come on at once 27 reports