2020 Chevrolet Silverado 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 12,800median miles
- 1involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
181 of the 732 complaints on this car are about the electrical system. 39 of those describe infotainment.
Tick what matches of 39 reports
Infotainment on other Silverado 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (19 reports) and the head unit or screen (14 reports).
Recalls and investigations
One recall on the electrical system covers the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
NHTSA investigations into the electrical system on the Silverado 1500
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
Non-crash engine compartment fires. Closed jun 12, 2008.
None of these investigations covers the 2020 model year.
When it happens
The middle half of failures fell between 2,668 and 38,500 miles, from the 16 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 26 service bulletins or notices for the 2020 Chevrolet Silverado 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio ...
This Preliminary information communicates a Radio software update resolution for OnStar LED Red And Wifi Hotspot Inoperative After Remote Vehicle Start concern.
This technical bulletin provides repair information to correct a customer concern of U170 Radio Software Update.
This service bulletin provides a repair procedure to correct customer concerns of Service Emissions System Displayed on DIC, MIL Illuminated with DTC P249C and/or P20E8 Set.
22 more on the 2020 Chevrolet Silverado 1500 page.
What owners wrote
“The rear camera view is skewed resulting in inaccurate reference angles of the vehicle. When used to assist in reversing results in improper placement of vehicle and can cause collision of vehicle with objects.”
Filed Jun 22, 2026
“My backup camera is not functional and it stopped working in April a month after I purchased the vehicle before my lease expired in May. I took it into the dealership for a software update and they refused to do anything without charging me a $160 fee.”
Filed Nov 6, 2023
“While using backup camera, display is intensely bright and blinding. There is no dimming function. Display reflects off side windows making visibility to side mirrors impossible.Very dangerous to backup in the darkness.”
Filed Sep 15, 2022
“After putting my vehicle in reverse, my backup camera did not come on and gave a warning that the camera was not working.”
Filed Feb 19, 2022
Should you keep driving it?
This page can't tell you that. 1 of 39 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Brakes grind, pulse or wear early 113 reports
- Check engine light or misfire 107 reports
- Engine failure, knocking or rod bearing 92 reports
- Transmission shudders, slips or shifts hard 85 reports
- Engine stalls or loses power while driving 80 reports
- Power steering cuts out or goes heavy 52 reports