2023 Chevrolet Silverado 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 38owner reports
- 33,000median miles
- 1involved a crash
Newest report Aug 27, 2026 · checked Oct 2, 2026
113 of the 383 complaints on this car are about the electrical system. 38 of those describe infotainment.
Tick what matches of 38 reports
Infotainment on other Silverado 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2021, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (17 reports), the camera (10 reports) and the software (5 reports).
Recalls and investigations
No recall on the electrical system covers the 2023 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Silverado 1500
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Non-crash engine compartment fires. Closed sep 8, 2008, led to recall 08V-441.
Non-crash engine compartment fires. Closed jun 12, 2008.
None of these investigations covers the 2023 model year.
When it happens
The middle half of failures fell between 10,000 and 54,000 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 18 service bulletins or notices for the 2023 Chevrolet Silverado 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This PI is created to inform GM dealers that some vehicles may intermittently fail to connect wireless Apple CarPlay or Android Auto after Bluetooth pairing during the first key cycle. The condition is caused by a software anomaly.
This Preliminary information communicates that you may notice a black screen on their radio display. This can happen for a period of a couple seconds or the entire ignition cycle. Engineering is aware of the issue and investigating.
This technical bulletin provides repair information to correct a customer concern of Radio Software Version Y175 – Multiple Updates for IOK.
This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio ...
14 more on the 2023 Chevrolet Silverado 1500 page.
What owners wrote
“Front. Camera keep freezing up and failed at 40000 miles its a defect and should be replaced free you have a bulletin outTSB23-NA-095”
Filed Aug 27, 2026 · 40,000 miles
“Forward collision system will light up and state it is not functioning. Will reset once truck is turned off for a bit. Stereo audio will intermittently cut out and stereo needs to be reset to hear audio again. Apple CarPlay will intermittently not connect”
Filed Jul 4, 2024
“Lost all sound in the truck. No warning sounds , no turn signal sounds, no radio, no navigation sounds. I missed a notification of a wreck on the road in front of me that would have been audible if the trucks sound systems were working.”
Filed Mar 16, 2024
“The truck will intermittently stop making any and all sounds. No turn signal sound, no seat belt unbuckled alert, no radio sound. It remains that way until the truck is powered off and restarted. This includes all warning chimes and infotainment sound.”
Filed Jan 20, 2024
Should you keep driving it?
This page can't tell you that. 1 of 38 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Engine failure, knocking or rod bearing 82 reports
- Engine stalls or loses power while driving 77 reports
- Check engine light or misfire 45 reports
- Transmission shudders, slips or shifts hard 27 reports