2018 Ram 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 151owner reports
- 45,000median miles
- $1,200median quote
- 1involved a crash
Newest report Aug 26, 2026 · checked Oct 2, 2026
242 of the 662 complaints on this car are about the electrical system. 151 of those describe infotainment, which makes it the most reported problem on the 2018 1500.
Narrower sheets: Backup camera goes black or freezes (53 reports)
Tick what matches of 151 reports
Infotainment on other 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017, 2024.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (129 reports), the camera (68 reports) and the software (3 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
All 15 recalls on the 2018 Ram 1500, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 1500
Engine stall with intermittent restart. Open.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2018 model year.
What owners paid
9 of the 151 reports quote a price. Each dot is one quote. The middle half runs $957 to $1,800.
When it happens
The middle half of failures fell between 21,289 and 51,000 miles, from the 38 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 17 service bulletins or notices for the 2018 Ram 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
UAS and UCS Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure. Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance.
13 more on the 2018 Ram 1500 page.
What owners wrote
“While driving on at 75 mph with the cruise control on I went to reset the MPG and the screen was blank. Started pressing the left/right arrows and the entire cluster restarts (power cycles). I was able to repeat it several more times and capture it on film, link below. https://www.youtube.com/watch?v=saQ_5ezRV-0”
Filed Feb 3, 2022
“My trucks display flickers in & out if I'm using GPS it changes flickers to other settings in display on it's own it makes phone call changes directions,changes control settings all by it self even if I turn off display settings it goes on by it self it is happening to many others who own the same year ram trucks this is a serious life threatening endangerment I almost have gotten into 4 accidents myself”
Filed Dec 1, 2021
“The glue that holds the screen on the uconnect screen is melting causing unwanted buttons to be pushed. I will be driving and the radio will start changing channels causing a distraction. Also when driving in cold weather I canât use the heater or defroster because it automatically turns on the air conditioner.”
Filed Nov 10, 2021
“U Connect 8.4 screen is delaminating causing distracting information to appear on screen. Keeps asking if I want to adjust the clock. If you touch yes, no, or X it will reappear seconds later with an annoying beep and continue over and over. This is a known problem among many Dodge and Chrysler vehicles which they refuse to address if out of their basic warranty. My vehicle only has 21,289 mi. at this time.”
Filed Oct 21, 2021 · 21,289 miles
Should you keep driving it?
This page can't tell you that. 1 of 151 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 67 reports
- Power steering cuts out or goes heavy 59 reports
- Diesel fuel system or injector problems 52 reports
- Brakes grind, pulse or wear early 46 reports
- Fuel pump failure 34 reports
- Check engine light or misfire 32 reports
- A/C blows warm or the compressor fails 28 reports