2021 Ram 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 58owner reports
- 22,000median miles
- 1involved a crash
Newest report Aug 28, 2026 · checked Oct 2, 2026
298 of the 679 complaints on this car are about the electrical system. 58 of those describe infotainment.
Tick what matches of 58 reports
Infotainment on other 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017, 2024.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (34 reports), the camera (19 reports), the module (7 reports) and the software (6 reports).
Recalls and investigations
5 recalls on the electrical system cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse.
A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The Trailer Reverse Steering Control Module (TRSCM) may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
All 15 recalls on the 2021 Ram 1500, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 1500
Engine stall with intermittent restart. Open.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2021 model year.
When it happens
The middle half of failures fell between 6,100 and 50,000 miles, from the 16 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 40 service bulletins or notices for the 2021 Ram 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Backup Camera Poor Image Quality Inspection
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device.
36 more on the 2021 Ram 1500 page.
What owners wrote
“Driving through town on my way home from work, the instrument cluster display went black and gauges died. I have no access to fuel level, engine temps, speedometer, rpm's, warning indicators, etc. Have to take it in to dealer for a multi-day diagnosis and hopefully free repair. 2two year old vehicle with only 25k miles.”
Filed Apr 7, 2023 · 25,000 miles
“While driving the radio console( a/c, etc) and odometer turned off for 3 minutes while the remained running. This has happened up to 6 times.”
Filed Sep 21, 2022
“The start/stop system will turn frequently display an error stating the "auto start/stop system in not available" When coming to a traffic stop, the engine will turn off and will not restart for 2-3 minutes while sitting in traffic”
Filed Apr 7, 2022
“Truck showed "Service Electronic Throttle"... Truck has 13,000 miles on it. Along with the service code, rear view camera doesn't work, backup sensors don't work, and remote start will not operate. No apparent throttle issues, but concerned for safety with rear view camera and backup sensors not operating. It would be nice to have the remote start as its winter, but only an inconvenience for that matter.”
Filed Jan 14, 2022 · 13,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 58 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 199 reports
- Brakes grind, pulse or wear early 73 reports
- Battery dies or the car will not start 42 reports
- Check engine light or misfire 32 reports
- Brakes on its own (automatic emergency braking) 29 reports
- Fuel pump failure 27 reports
- Airbag warning light or recall 27 reports