2025 Ram 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 54owner reports
- 5,800median miles
- 0involved a crash
Newest report Sep 26, 2026 · checked Oct 2, 2026
220 of the 354 complaints on this car are about the electrical system. 54 of those describe infotainment, which makes it the most reported problem on the 2025 1500.
Tick what matches of 54 reports
Infotainment on other 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017, 2024.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (31 reports), the camera (17 reports), the software (14 reports) and the module (9 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2025 model year. A recall on the same system isn't always the same failure, so read the defect text.
A radio software error may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
A software error may cause the instrument panel display to fail.
A software error may cause the instrument panel cluster display to be blank.
All 8 recalls on the 2025 Ram 1500, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 1500
Engine stall with intermittent restart. Open.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2025 model year.
When it happens
The middle half of failures fell between 3,400 and 29,053 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 36 service bulletins or notices for the 2025 Ram 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Power Tailgate Module (PTGM) Setting In Radio Reverts Customers may experience the following: SYMPTOM: ● PTGM setting in radio reverts back to Auto mode after selecting Manual mode.
Digital Key Control Module (DKCM) SOP 5.0 FOTA Backup Release The customer may comment on the following: ● Customer unable to add digital key to the vehicle / Customer not able to pair phone in the digital key app.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
32 more on the 2025 Ram 1500 page.
What owners wrote
“When I receive an alert for approaching emergency vehicle EVAS (Emergency Vehicle Alert System) powered by HAAS, the audio is completely muted on my radio and the only way to fix it is to manually reset the radio, which requires digging into the menu, taking eyes off the road, it's the opposite of safe. My audio will not work after receiving one of these alerts until the radio is reset.”
Filed Mar 12, 2026
“Instrument cluster blank screen unable to view speed of vehicle. Vehicle serviced for recall of cluster, recall performed yet trouble reoccurred after repair.”
Filed Feb 3, 2026
“Tire monitoring system started with one tired then on to all tires one at a time came on. Then one at a time went off. Also the big display doesn't turn off when vehicle does. I have to turn truck back on and off again to get it to shut off. Just randomly shuts off going down the road. Passenger screen doesn't turn on most days. Also lights turn on by themselves in thr middle of thr night.”
Filed Dec 8, 2025
“The rear view camera and screen turn off while backing up. I have taking it to the dealer for repairs two time with no results.”
Filed Dec 7, 2025
Should you keep driving it?
This page can't tell you that. 0 of 54 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 51 reports
- Brakes grind, pulse or wear early 43 reports
- Check engine light or misfire 37 reports
- Battery dies or the car will not start 36 reports