2023 Ram 1500 · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 14,818median miles
- 1involved a crash
Newest report Aug 24, 2026 · checked Oct 2, 2026
111 of the 201 complaints on this car are about the electrical system. 39 of those describe infotainment. Only stalling is reported more often on this car.
Tick what matches of 39 reports
Infotainment on other 1500 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2017, 2024.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (21 reports), the camera (19 reports), the software (12 reports) and the module (6 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse.
All 11 recalls on the 2023 Ram 1500, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 1500
Engine stall with intermittent restart. Open.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2023 model year.
When it happens
The middle half of failures fell between 7,900 and 20,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 44 service bulletins or notices for the 2023 Ram 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
R1H UBQ/UEQ Intermittent HVAC Page Lockup Customers may experience one or more of the following: SYMPTOM: ● Intermittently the HVAC page on the Display Screen Module will change temperature and blower speed and then freeze.
Radio Does Not Display Selected Drive Mode Customers may experience the following: SYMPTOM: ● Drive Mode setting reverts back to "Auto" on Display Screen Module while the Instrument Panel Cluster (IPC) shows the Drive Mode that has been requested.
Uconnect® Screen Image Changes Size, Customers may experience the following: SYMPTOM: ● The Uconnect® screen image changes size, moves or is out of place unprompted.
R1L/R1H Trailer Brake Setting In Radio Cannot Be Changed Customers may experience the following: SYMPTOM: ● Trailer brake setting in radio cannot be changed.
40 more on the 2023 Ram 1500 page.
What owners wrote
“The Navigation screen bounces back and forth. It's been reset twice and it just goes back to bouncing around. This is a real issue that needs to be recalled and fixed immediately.”
Filed Jun 1, 2026
“Many vehicles functions are controlled by the Uconnect screen, climate controls, stereo, navigation and hands free phone operation. The 12â screen for the Uconnect system has a know issue where it goes blank, screen dances around and renders the hands free function useless along with the other critical functions. If the screen goes out while driving it can cause confusion with the driver.”
Filed Mar 26, 2026
“NAVAGATION SYSTEM DIRECTS TO TURN OFF THE ROAD into fields , the emergency SOS system does not operate , it is affecting the heads up display information , 7 times in for service , still not working freezes center console with SOS not working and and freezes dash with map loading”
Filed Feb 26, 2026
“Ram released a software update to the Uconnect system, and it has disabled navigation, drive mode, and rear camera. This has been nonfunctional now since April so about eight months and they are saying theyâre not releasing any new software updates at this time to fix it. Iâve taken it to the dealer and they also cannot fix until thereâs a software update from RAM.”
Filed Dec 11, 2025
Should you keep driving it?
This page can't tell you that. 1 of 39 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 51 reports
- Brakes grind, pulse or wear early 36 reports