2014 Jeep Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 86owner reports
- 40,008median miles
- 0involved a crash
Newest report Jun 11, 2026 · checked Oct 2, 2026
725 of the 2,428 complaints on this car are about the electrical system. 86 of those describe infotainment.
Tick what matches of 86 reports
Infotainment on other Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2021, 2022.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (51 reports), the software (18 reports), the module (10 reports) and the camera (8 reports).
Recalls and investigations
4 recalls on the electrical system cover the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
All 13 recalls on the 2014 Jeep Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Cherokee
Electronic parking brake water ingress. Closed oct 29, 2023.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Elec. rear window. Closed mar 28, 1989, led to recall 87V-178.
Electronic ignition failure and gas fume. Closed nov 3, 1976.
When it happens
The middle half of failures fell between 21,500 and 79,000 miles, from the 70 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 25 service bulletins or notices for the 2014 Jeep Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RG3 RG4 RJ3 RJ4 Radio EnhancementsThis bulletin involves inspecting and updating the radio software, if required.?Navigation Failed? message is displayed (2014 MY WK and KL with RG4).
This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate.
Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves updating the RFHM with the latest available software.
21 more on the 2014 Jeep Cherokee page.
What owners wrote
“Unknown: Headlights will dim/flicker making it harder to see at night and digital display on dashboard will go completely off causing driver to not be able to see current speed, fuel gauge, etc.”
Filed May 3, 2025
“On 1 occasion vehicle went forward while in reverse. On several other occasions vehicle has shut off while driving, and displayed engine overheating on dashboard”
Filed Sep 27, 2021
Should you keep driving it?
This page can't tell you that. 0 of 86 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 562 reports
- Transmission shudders, slips or shifts hard 436 reports
- "Service Transmission" message or wrench light comes on 273 reports
- Brakes grind, pulse or wear early 169 reports
- Service 4WD light or power transfer unit (PTU) failure 155 reports
- Transmission fails or needs replacement 127 reports
- "Shift to Park" or "Service Shifter" warning comes on 121 reports
- Check engine light or misfire 118 reports
- Transmission drops into neutral or downshifts on its own 112 reports
- Traction control or StabiliTrak light comes on 75 reports
- Multiple warning lights come on at once 70 reports
- Battery dies or the car will not start 66 reports
- Driveshaft, axle or transfer case problems 56 reports
- Loses power when accelerating 50 reports
- Airbag warning light or recall 46 reports
- Suspension noise, struts or alignment 45 reports
- Steering wheel shakes or the "death wobble" 37 reports
- Brakes on its own (automatic emergency braking) 31 reports
- Burns oil or oil level rises 29 reports
- Engine leaks oil 29 reports
- Fuel pump failure 28 reports
- Engine failure, knocking or rod bearing 26 reports