2017 Jeep Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 92owner reports
- 43,897median miles
- $600median quote
- 0involved a crash
Newest report Sep 4, 2026 · checked Oct 2, 2026
621 of the 1,334 complaints on this car are about the electrical system. 92 of those describe infotainment.
Tick what matches of 92 reports
Infotainment on other Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2021, 2022.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (51 reports), the camera (5 reports), the module (4 reports) and the software (4 reports).
Recalls and investigations
One recall on the electrical system covers the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
All 6 recalls on the 2017 Jeep Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Cherokee
Electronic parking brake water ingress. Closed oct 29, 2023.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Elec. rear window. Closed mar 28, 1989, led to recall 87V-178.
Electronic ignition failure and gas fume. Closed nov 3, 1976.
None of these investigations covers the 2017 model year.
What owners paid
9 of the 92 reports quote a price. Each dot is one quote. The middle half runs $300 to $890.
When it happens
The middle half of failures fell between 28,000 and 50,000 miles, from the 66 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2017 Jeep Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: ● wiTECH displays a mismatch error after performing recall 45A.
USB PORT Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used.
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera).
2 more on the 2017 Jeep Cherokee page.
What owners wrote
“There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. Iâve had it replaced and it still goes out. Especially if it rains. Lastly, my âservice shifterâ light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen”
Filed Mar 5, 2025
“On the speedometer screen a message âservice shifterâ popped up on my 2017 Jeep Cherokee Latitude. Upon further research, this is an ongoing issue with thousands of jeep owners.”
Filed Dec 10, 2024
“Driving on the highway I was alerted with a warning on my dashboard display to "Service Shifter". At the same time all of the gear symbols illuminated red and stayed on. I did a web search regarding this issue and found this is happening to a very large number of Jeeps like mine and suggesting I fill out this form.”
Filed Nov 26, 2024
“Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.”
Filed Jun 11, 2024
Should you keep driving it?
This page can't tell you that. 0 of 92 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- "Shift to Park" or "Service Shifter" warning comes on 592 reports
- Engine stalls or loses power while driving 227 reports
- Multiple warning lights come on at once 196 reports
- Service 4WD light or power transfer unit (PTU) failure 186 reports
- Brakes grind, pulse or wear early 56 reports
- Transmission shudders, slips or shifts hard 50 reports
- Check engine light or misfire 45 reports
- Traction control or StabiliTrak light comes on 42 reports
- Burns oil or oil level rises 41 reports
- Battery dies or the car will not start 36 reports
- Driveshaft, axle or transfer case problems 29 reports
- Airbag warning light or recall 26 reports