2016 Jeep Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 81owner reports
- 45,000median miles
- 1involved a crash
Newest report Sep 3, 2026 · checked Oct 2, 2026
552 of the 1,406 complaints on this car are about the electrical system. 81 of those describe infotainment.
Tick what matches of 81 reports
Infotainment on other Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2021, 2022.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (44 reports), the software (9 reports) and the camera (4 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
All 9 recalls on the 2016 Jeep Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Cherokee
Electronic parking brake water ingress. Closed oct 29, 2023.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Elec. rear window. Closed mar 28, 1989, led to recall 87V-178.
Electronic ignition failure and gas fume. Closed nov 3, 1976.
When it happens
The middle half of failures fell between 30,332 and 67,000 miles, from the 65 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 11 service bulletins or notices for the 2016 Jeep Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Unable To Clear C1494-07 And C14A9-00 After 45A Recall Technicians may experience the following: SYMPTOM: ● wiTECH displays a mismatch error after performing recall 45A.
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate.
Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves updating the RFHM with the latest available software.
7 more on the 2016 Jeep Cherokee page.
What owners wrote
“Intermittent 4wd servicing displaying with no error codes when diagnosed. Loss of acceleration when displayed. Additionally there is a small vapor leak that cannot be found and the”
Filed Apr 22, 2026
“Touchscreen delays for a few minutes sometimes and won't turn on immediately when vehicle starts. I'll drive down the road a ways before it comes on. And if it's not on I cannot control heat/ac or see backup cam”
Filed Sep 14, 2023
Should you keep driving it?
This page can't tell you that. 1 of 81 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- "Shift to Park" or "Service Shifter" warning comes on 269 reports
- Engine stalls or loses power while driving 258 reports
- Service 4WD light or power transfer unit (PTU) failure 224 reports
- Multiple warning lights come on at once 107 reports
- Brakes grind, pulse or wear early 93 reports
- "Service Transmission" message or wrench light comes on 90 reports
- Transmission shudders, slips or shifts hard 87 reports
- Check engine light or misfire 62 reports
- Burns oil or oil level rises 51 reports
- Driveshaft, axle or transfer case problems 48 reports
- Battery dies or the car will not start 46 reports
- Airbag warning light or recall 31 reports
- Traction control or StabiliTrak light comes on 30 reports
- Wheel bearing, tires or wheels 25 reports