2019 Jeep Cherokee · symptom sheet
Infotainment, screen or backup camera fails
- 142owner reports
- 11,000median miles
- 1involved a crash
Newest report Sep 15, 2026 · checked Oct 2, 2026
554 of the 1,646 complaints on this car are about the electrical system. 142 of those describe infotainment.
Tick what matches of 142 reports
Infotainment on other Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2020, 2021, 2022.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (112 reports), the camera (25 reports), the software (10 reports) and the module (4 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
All 11 recalls on the 2019 Jeep Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Cherokee
Electronic parking brake water ingress. Closed oct 29, 2023.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Elec. rear window. Closed mar 28, 1989, led to recall 87V-178.
Electronic ignition failure and gas fume. Closed nov 3, 1976.
None of these investigations covers the 2019 model year.
When it happens
The middle half of failures fell between 2,000 and 36,000 miles, from the 65 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 22 service bulletins or notices for the 2019 Jeep Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Backup Camera Poor Image Quality Inspection
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
18 more on the 2019 Jeep Cherokee page.
What owners wrote
“Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.”
Filed Oct 4, 2023
“Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.”
Filed Sep 2, 2023
“November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.”
Filed Jun 14, 2023
“My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.”
Filed May 11, 2023
Should you keep driving it?
This page can't tell you that. 1 of 142 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 471 reports
- Service 4WD light or power transfer unit (PTU) failure 437 reports
- Transmission shudders, slips or shifts hard 122 reports
- Driveshaft, axle or transfer case problems 113 reports
- Battery dies or the car will not start 108 reports
- Brakes grind, pulse or wear early 107 reports
- Check engine light or misfire 66 reports
- Multiple warning lights come on at once 58 reports
- Burns oil or oil level rises 45 reports
- Engine failure, knocking or rod bearing 43 reports
- Power steering cuts out or goes heavy 42 reports
- Airbag warning light or recall 42 reports
- A/C blows warm or the compressor fails 35 reports
- Wheel bearing, tires or wheels 31 reports
- Traction control or StabiliTrak light comes on 28 reports
- Auto start-stop will not restart the engine 27 reports
- Brakes on its own (automatic emergency braking) 25 reports