Diagsheet

2019 Jeep Cherokee · symptom sheet

Infotainment, screen or backup camera fails

  • 141owner reports
  • 11,000median miles
  • 1involved a crash

Newest report Sep 1, 2026 · checked Sep 9, 2026

550 of the 1,626 complaints on this car are about the electrical system. 141 of those describe infotainment. Only stalling is reported more often on this car.

Tick what matches of 141 reports

36
30
3
85
10

What got replaced

Owners who name the part that was replaced mention the head unit or screen (112 reports), the camera (24 reports), the software (10 reports) and the module (4 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.

18V-917Dec 20, 2018
Electrical System: Instrument Cluster/Panel

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.

Risk and remedy
Risk: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
18V-524Aug 9, 2018
Electrical System:Wiring:Front Underhood

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Risk and remedy
Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

NHTSA investigations into the electrical system on the Cherokee

PE22-009opened Jul 22, 2022
Parking Brake · model years 2014 to 2016

Electronic parking brake water ingress. Closed oct 29, 2023.

NHTSA summary
The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a stop. ODI was aware of recall 15V-393 that addresses water ingress affecting the power liftgate module on nearly the same population of vehicles subject of this investigation. The liftgate module can potentially catch fire as a result of the water damage. Both the liftgate and EPB modules are located in a similar area of the vehicle. On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing. This Preliminary Evaluation was opened to assess the scope, frequency, and safety-related consequences of the alleged defect. On September 8th, 2022, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2014-2016 Jeep Cherokee and
RQ15-004opened Jul 24, 2015
Electrical · model years 2014 to 2015

Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.

NHTSA summary
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and
EA88-005opened Oct 23, 1987
Visibility · model years 1974 to 1987

Elec. rear window. Closed mar 28, 1989, led to recall 87V-178.

NHTSA summary
ANALYSIS OF THE COMPLAINTS AND ODI EXAMINATION OF VEHICLES SUGGESTS THATIMPINGEMENT OF THE TAILGATE LOCK DUST COVER AGAINST THE KEY MAY EITHERINDUCE OR CONTINUE UNINTENDED UPWARD MOVEMENT OF THE TAILGATE WINDOW.STATUS:CHRYSLER RECALLED BY LETTER DATED NOVEMBER 19, 1987.HOWEVER,WE BELIEVE THAT THE SELF EXAMINATION CALLED FOR IN THE RECALL NOTICE DOESNOT MEET WITH THE INTENT OF THE LAW.CHRYSLER HAS BEEN REQUESTED TOREEXAMINE THE RECALL BY LETTER DATED 11/20/87.
DP77-002opened Sep 1, 1976
Electrical · model years 1976

Electronic ignition failure and gas fume. Closed nov 3, 1976.

NHTSA summary
ELECTRONIC IGNITION FAILURE AND GAS FUMES INSIDE VEHICLE

None of these investigations covers the 2019 model year.

When it happens

The middle half of failures fell between 2,000 and 36,000 miles, from the 64 reports that gave a mileage.

1318
3519
1620
1621
1122
1023
1724
1325
1026

What owners wrote

“Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.”

Filed Oct 4, 2023

“Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.”

Filed Sep 2, 2023

“November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.”

Filed Jun 14, 2023

“My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.”

Filed May 11, 2023

Should you keep driving it?

This page can't tell you that. 1 of 141 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

Other problems on this car