Diagsheet

2014 Jeep Cherokee · symptom sheet

Suspension noise, struts or alignment

  • 45owner reports
  • 30,252median miles
  • 3involved a crash

Newest report Mar 5, 2025 · checked Sep 9, 2026

45 of the 2,424 complaints on this car describe suspension.

Tick what matches of 45 reports

3
4
1
8
5

What got replaced

Owners who name the part that was replaced mention the struts or shocks (4 reports) and the control arm (3 reports).

Recalls and investigations

One recall on the suspension system covers the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.

14V-392Jul 2, 2014
Suspension:Rear:Shock Absorber

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.

Risk and remedy
Risk: Damage to the tire or reduced braking increases the risk of a vehicle crash.
Remedy: Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.

NHTSA investigations into the suspension system on the Cherokee

PE95-049opened Aug 17, 1995
Suspension · model years 1990 to 1995

Rear axle shaft separation. Closed jan 26, 1996.

NHTSA summary
THIS INVESTIGATION WAS OPENED TO EXAMINE THE FAILURE MODE AND THE RISK TO MOTOR VEHICLE SAFETY POSED BY ALLEGATIONS OF REAR AXLE SEPARATIONS.THE REAR AXLE SHAFT AND HOUSING DESIGN IS TYPICAL OF THOSE IN WHICH THE WEIGHT OF THE VEHICLE IS CARRIED ON THE AXLE HOUSING.THE LEFT AND RIGHT AXLE SHAFTS, SUPPORTED BY ROLLER BEARINGS, ARE SITUATED INSIDE THE AXLE HOUSING.THE INBOARD SPLINED END OF THE AXLE SHAFT RECEIVES POWER TRANSMITTED FROM THE DIFFERENTIAL ASSEMBLY, PROVIDING TORQUE TO THE REAR WHEELS.THE ALLEGATIONS ARE THAT THE AXLE SHAFT FAILS, RESULTING IN THE SEPARATION OF A WHEEL AND AXLE HUB ASSEMBLY OR THE ENTIRE AXLE SHAFT AND WHEEL ASSEMBLY, DEPENDING ON THE LOCATION OF THE AXLE SHAFT FAILURE.AS IDENTIFIED BY CHRYSLER, THE SUBJECT REAR AXLES ARE DANA 35C AND 35CM MODELS, WHICH HAVE BEEN USED ON THE SUBJECT VEHICLES SINCE THE 1990 MODEL YEAR.A SAFETY DEFECT TREND WITH RESPECT TO THE SUBJECT AXLE SHAFTS HAS NOT BEEN IDENTIFIED.SEE HARD COPY RESUME FOR FULL TEXT OF SUMMARY.

None of these investigations covers the 2014 model year.

When it happens

The middle half of failures fell between 14,000 and 56,000 miles, from the 30 reports that gave a mileage.

1915
516
617
318
419
221
222
124
325

What owners wrote

“Front lower control arm bushings and front and rear sway bar bushings are cracked.”

Filed Jan 3, 2022

Should you keep driving it?

This page can't tell you that. 3 of 45 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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