2014 Ford Fusion · symptom sheet
Infotainment, screen or backup camera fails
- 81owner reports
- 65,000median miles
- $707median quote
- 0involved a crash
Newest report Aug 18, 2026 · checked Oct 2, 2026
302 of the 1,289 complaints on this car are about the electrical system. 81 of those describe infotainment.
Narrower sheets: Backup camera goes black or freezes (35 reports)
Tick what matches of 81 reports
Infotainment on other Fusion years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2017, 2018, 2019, 2020.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (47 reports), the head unit or screen (39 reports), the module (4 reports) and the software (3 reports).
Recalls and investigations
No recall on the electrical system covers the 2014 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Fusion
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2014 model year.
What owners paid
7 of the 81 reports quote a price. Each dot is one quote. The middle half runs $585 to $1,300.
When it happens
The middle half of failures fell between 34,000 and 94,000 miles, from the 31 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 13 service bulletins or notices for the 2014 Ford Fusion that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display ...
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be ...
THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI.
SOME 2013-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE (DTC) U0184, NO ...
9 more on the 2014 Ford Fusion page.
What owners wrote
“My backup camera is malfunctioning and Ford denied to fit it through their 15 year extended warranty on backup cameras.”
Filed Jul 8, 2026
“âTemporarily lost communication with the Climate Systemâ error. Alert suddenly came on while driving, no prior issues or signs of error. Windows will not go down, air conditioner will not come on, cannot use climate touch screen or control volume from dash.”
Filed Aug 5, 2023 · 140,000 miles
“Rear backup camera intermittently functions. Often going out for the entire duration of backup parking or departing driveway onto street (10 seconds). Reporting date of today but I was un-aware I could report these problems. Seems to have manifested shortly after warranty expiration.”
Filed Jul 18, 2023
“The backup camera is frequently failing to work, putting the vehicle at increased risk for a rear collision. A message appears on the dashboard screen when the failure occurs that the system is not working.”
Filed Jun 27, 2023
Should you keep driving it?
This page can't tell you that. 0 of 81 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Power steering cuts out or goes heavy 203 reports
- Engine stalls or loses power while driving 125 reports
- Brakes grind, pulse or wear early 118 reports
- Engine overheats or leaks coolant 101 reports
- Check engine light or misfire 96 reports
- Doors, latches or locks fail 89 reports
- Seat belt or seat problems 79 reports
- Wheel bearing, tires or wheels 40 reports
- Traction control or StabiliTrak light comes on 39 reports
- Airbag warning light or recall 38 reports
- Transmission shudders, slips or shifts hard 32 reports
- Engine failure, knocking or rod bearing 31 reports
- A/C blows warm or the compressor fails 27 reports
- Rolls away in Park or will not shift out of Park 25 reports