2014 Ford Fusion · symptom sheet

Infotainment, screen or backup camera fails

81owner reports
65,000median miles
$707median quote
0involved a crash

Newest report Aug 18, 2026 · checked Sep 9, 2026

301 of the 1,287 complaints on this car are about the electrical system. 81 of those describe infotainment.

Tick what matches of 81 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the camera (47 reports), the head unit or screen (39 reports), the module (4 reports) and the software (3 reports).

Recalls and investigations

No recall on the electrical system covers the 2014 model year as of Sep 9, 2026.

NHTSA investigations into the electrical system on the Fusion

AQ10-001opened Nov 18, 2010

Other · model years 2010

Fleet vehicle recall completion audit. Closed dec 28, 2015.

NHTSA summary

On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any futu

None of these investigations covers the 2014 model year.

What owners paid

7 of the 81 reports quote a price. Each dot is one quote. The middle half runs $585 to $1,300.

$585$707$1,300

$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 34,000 and 94,000 miles, from the 31 reports that gave a mileage.

115

516

517

618

519

620

421

422

723

424

2125

1326

What owners wrote

“I had multiple coolant leaks in the pass and I have to constantly replace the hose about every 2000-3000 miles Also my screen went out in my dashboard causing me to not be able to make any audio changes or station adjustments in my car Lastly whenever I get ready to increase my speed my car jerks back”
Filed Jun 9, 2025 · 3,000 miles

“âTemporarily lost communication with the Climate Systemâ error. Alert suddenly came on while driving, no prior issues or signs of error. Windows will not go down, air conditioner will not come on, cannot use climate touch screen or control volume from dash.”
Filed Aug 5, 2023 · 140,000 miles

“Rear backup camera intermittently functions. Often going out for the entire duration of backup parking or departing driveway onto street (10 seconds). Reporting date of today but I was un-aware I could report these problems. Seems to have manifested shortly after warranty expiration.”
Filed Jul 18, 2023

“The backup camera is frequently failing to work, putting the vehicle at increased risk for a rear collision. A message appears on the dashboard screen when the failure occurs that the system is not working.”
Filed Jun 27, 2023

Should you keep driving it?

This page can't tell you that. 0 of 81 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.