Diagsheet

2014 Ford Fusion · symptom sheet

Backup camera goes black or freezes

  • 35owner reports
  • 94,000median miles
  • 0involved a crash

Newest report Aug 5, 2026 · checked Sep 19, 2026

35 of the 81 reports of infotainment on the 2014 Fusion describe backup camera failure.

Part of Infotainment, screen or backup camera fails (81 reports)

Tick what matches of 35 reports

15
18
3
13
2

What got replaced

Owners who name the part that was replaced mention the camera (35 reports) and the head unit or screen (17 reports).

Recalls and investigations

No recall on other covers the 2014 model year as of Sep 19, 2026.

NHTSA investigations into other on the Fusion

AQ10-001opened Nov 18, 2010
Other · model years 2010

Fleet vehicle recall completion audit. Closed dec 28, 2015.

NHTSA summary
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any futu

None of these investigations covers the 2014 model year.

When it happens

The middle half of failures fell between 65,000 and 120,000 miles, from the 8 reports that gave a mileage.

116
320
122
323
324
1325
1126

What owners wrote

“The backup camera works intermittently. Showing a black screen and telling me to see a dealer.”

Filed Nov 12, 2025

“The back up camera is intermittent or is a black screen. It also displays like a mirror image instead of what is directly behind me (right is on the left and left is on the right)”

Filed Nov 9, 2025

“The backup camera is not working right it's either fuzzy or it's black and sometimes it is showing on opposite direction causing me to almost have a huge accident with my children inside this is currently still happening and started over 2 months ago.”

Filed Oct 30, 2025

“Rear viiew camera stops working and/or goes blank when the car is put in reverse. Sometimes will also displays Back up camera not working please contact dealership.”

Filed Oct 27, 2025

Should you keep driving it?

This page can't tell you that. 0 of 35 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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