2016 Ford Fusion · symptom sheet
Infotainment, screen or backup camera fails
- 186owner reports
- 85,000median miles
- $800median quote
- 10involved a crash
Newest report Sep 25, 2026 · checked Oct 2, 2026
454 of the 1,629 complaints on this car are about the backup camera. 186 of those describe infotainment.
Narrower sheets: Backup camera goes black or freezes (94 reports) · Infotainment screen freezes or goes black (38 reports)
Tick what matches of 186 reports
Infotainment on other Fusion years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2017, 2018, 2019, 2020.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (153 reports), the head unit or screen (75 reports), the module (4 reports) and the software (4 reports).
Recalls and investigations
One recall on the backup camera covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
All 13 recalls on the 2016 Ford Fusion, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Fusion
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2016 model year.
What owners paid
6 of the 186 reports quote a price. Each dot is one quote. The middle half runs $600 to $1,100.
When it happens
The middle half of failures fell between 60,000 and 110,000 miles, from the 91 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 13 service bulletins or notices for the 2016 Ford Fusion that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display ...
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be ...
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play.
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: ...
9 more on the 2016 Ford Fusion page.
What owners wrote
“Backup camera works when car started up, but will go out after the vehicle has been on for serval minutes and will not work. Know recall on other later models of Ford 2020-2023 backup cameras”
Filed Sep 25, 2023
“Rear camera works intermittently. The Ford Dealer service said it failed and it'll be 800.00 to fix... I passed on that... but now that I'm seeing other Fords with camera recalls, I wonder if this problem is related.”
Filed Sep 4, 2023
“Rear camera keeps failing. Generic problem for many ford drivers. Bad grounding wire”
Filed Aug 14, 2023
“Camera. Sometimes the camera is on while I am driving forward and it's dangerous. Yes No No”
Filed May 19, 2023
Should you keep driving it?
This page can't tell you that. 10 of 186 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine overheats or leaks coolant 364 reports
- Check engine light or misfire 335 reports
- Engine stalls or loses power while driving 161 reports
- Brakes grind, pulse or wear early 133 reports
- Engine failure, knocking or rod bearing 123 reports
- Power steering cuts out or goes heavy 100 reports
- Rolls away in Park or will not shift out of Park 63 reports
- Airbag warning light or recall 50 reports
- Wheel bearing, tires or wheels 47 reports
- Doors, latches or locks fail 46 reports
- Transmission shudders, slips or shifts hard 40 reports
- Traction control or StabiliTrak light comes on 29 reports