2015 Ford Fusion · symptom sheet
Infotainment, screen or backup camera fails
- 69owner reports
- 51,000median miles
- 1involved a crash
Newest report Aug 12, 2026 · checked Oct 2, 2026
236 of the 992 complaints on this car are about other. 69 of those describe infotainment.
Narrower sheets: Backup camera goes black or freezes (37 reports)
Tick what matches of 69 reports
Infotainment on other Fusion years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2017, 2018, 2019, 2020.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (48 reports), the head unit or screen (34 reports) and the module (3 reports).
Recalls and investigations
No recall on other covers the 2015 model year as of Oct 2, 2026.
NHTSA investigations into other on the Fusion
Fleet vehicle recall completion audit. Closed dec 28, 2015.
None of these investigations covers the 2015 model year.
When it happens
The middle half of failures fell between 16,900 and 79,300 miles, from the 23 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 10 service bulletins or notices for the 2015 Ford Fusion that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display ...
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be ...
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may display an error 232: ...
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error ...
6 more on the 2015 Ford Fusion page.
What owners wrote
“Rear camera will go black and say contact dealer. Other times images will appear distorted or will be reversed where left and right are mixed up”
Filed May 18, 2025
“Rear view camera intermittently stops working entirely or shows a mirrored image (view is reversed).”
Filed May 3, 2025
“Back up camera stops working while in the middle of backing up, sometimes it does not work at all.”
Filed Jan 18, 2024
“The OEM back up camera will spontaneously go to a black or blue screen and at times will just say, âback up camera not availableâ. Being without a back up camera leaves a blind spot where you canât see small children or pets that are directly behind my car. When it does work the picture displayed is reversed wich can disorient you”
Filed Jul 22, 2023
Should you keep driving it?
This page can't tell you that. 1 of 69 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Check engine light or misfire 190 reports
- Engine overheats or leaks coolant 184 reports
- Engine stalls or loses power while driving 125 reports
- Brakes grind, pulse or wear early 124 reports
- Power steering cuts out or goes heavy 92 reports
- Engine failure, knocking or rod bearing 76 reports
- Airbag warning light or recall 39 reports
- Seat belt or seat problems 28 reports
- Rolls away in Park or will not shift out of Park 27 reports
- Wheel bearing, tires or wheels 26 reports