2017 Ford Edge · symptom sheet

Infotainment, screen or backup camera fails

31owner reports
80,000median miles
1involved a crash

Newest report Jun 10, 2026 · checked Sep 9, 2026

159 of the 1,319 complaints on this car are about the backup camera. 31 of those describe infotainment.

Tick what matches of 31 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

What got replaced

Owners who name the part that was replaced mention the camera (29 reports) and the head unit or screen (6 reports).

Recalls and investigations

One recall on the backup camera covers the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-572Sep 4, 2025

Back Over Prevention: Sensing System: Camera

Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.

Risk and remedy

Risk: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.

NHTSA investigations into the backup camera on the Edge

RQ21-002opened Aug 3, 2021

Backup camera · model years 2020

Rearview camera fmvss 111 noncompliance. Open.

NHTSA summary

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a su

None of these investigations covers the 2017 model year.

When it happens

The middle half of failures fell between 50,000 and 93,000 miles, from the 15 reports that gave a mileage.

118

121

222

224

1425

1126

What owners wrote

“My camera intermittently goes blank and car feel like it doesnât stop properly today I was backing out of a driveway and camera went blank and caused me to back into a car that had pulled up I called my local ford after I got the letters but they said I would receive a letter when they get the parts in !!”
Filed Jan 20, 2026

“When I am putting my vehicle in reverse the camera at times has blacked out froze or even turned a weird color with lines on the screen I know there was recall for this but my vin was not included”
Filed Jun 4, 2025

“The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents”
Filed Apr 6, 2025

“The backup camera doesn't come on when backing up. You can't see persons or objects behind you that could cause injury or death. Vision is obstructed by the build of the SUV in the rear of the vehicle.”
Filed Sep 7, 2024

Should you keep driving it?

This page can't tell you that. 1 of 31 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.