2017 Ford Edge · symptom sheet
Infotainment, screen or backup camera fails
- 31owner reports
- 80,000median miles
- 1involved a crash
Newest report Jun 10, 2026 · checked Oct 2, 2026
161 of the 1,363 complaints on this car are about the backup camera. 31 of those describe infotainment.
Tick what matches of 31 reports
Infotainment on other Edge years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2018.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (29 reports) and the head unit or screen (6 reports).
Recalls and investigations
One recall on the backup camera covers the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
All 8 recalls on the 2017 Ford Edge, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Edge
Rearview camera fmvss 111 noncompliance. Open.
None of these investigations covers the 2017 model year.
When it happens
The middle half of failures fell between 50,000 and 93,000 miles, from the 15 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 26 service bulletins or notices for the 2017 Ford Edge that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone ...
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software.
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode.
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play.
22 more on the 2017 Ford Edge page.
What owners wrote
“My camera intermittently goes blank and car feel like it doesnât stop properly today I was backing out of a driveway and camera went blank and caused me to back into a car that had pulled up I called my local ford after I got the letters but they said I would receive a letter when they get the parts in !!”
Filed Jan 20, 2026
“When I am putting my vehicle in reverse the camera at times has blacked out froze or even turned a weird color with lines on the screen I know there was recall for this but my vin was not included”
Filed Jun 4, 2025
“The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents”
Filed Apr 6, 2025
“The backup camera doesn't come on when backing up. You can't see persons or objects behind you that could cause injury or death. Vision is obstructed by the build of the SUV in the rear of the vehicle.”
Filed Sep 7, 2024
Should you keep driving it?
This page can't tell you that. 1 of 31 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine overheats or leaks coolant 751 reports
- Check engine light or misfire 716 reports
- Engine failure, knocking or rod bearing 318 reports
- Brakes grind, pulse or wear early 208 reports
- Engine stalls or loses power while driving 87 reports