2019 Ford Edge · symptom sheet

Infotainment, screen or backup camera fails

32owner reports
36,000median miles
2involved a crash

Newest report Jun 5, 2026 · checked Sep 9, 2026

126 of the 755 complaints on this car are about other. 32 of those describe infotainment.

Tick what matches of 32 reports

screen goes black or freezes

backup camera shows nothing

CarPlay or Android Auto drops

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the head unit or screen (19 reports), the camera (18 reports) and the software (4 reports).

Recalls and investigations

One recall on other covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-442Jun 27, 2025

Back Over Prevention:Software

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Risk and remedy

Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

NHTSA investigations into other on the Edge

RQ21-002opened Aug 3, 2021

Backup camera · model years 2020

Rearview camera fmvss 111 noncompliance. Open.

NHTSA summary

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a su

None of these investigations covers the 2019 model year.

When it happens

The middle half of failures fell between 16,000 and 71,000 miles, from the 12 reports that gave a mileage.

119

520

221

322

623

124

1225

226

What owners wrote

“Rear backup camera image went fuzzy, then blank. Can no longer get a camera image when in reverse repeatedly.”
Filed Nov 1, 2025

“Completed a transmission change, new battery, oil change, and spark plug change and the car is still jerking when changing gears and touch screen keeps turning off”
Filed Nov 1, 2025

“My backup camera consistently blurs out with colored lines inconsistently. This has happened since I bought the vehicle over 3 years ago”
Filed Oct 30, 2025

“Back up camera often gets stuck on and will show what is behind you while driving forward. Or the screen will be blue and not show anything in forward or reverse. It has happened approximately 35 times since purchasing it in March 2025.”
Filed Oct 8, 2025

Should you keep driving it?

This page can't tell you that. 2 of 32 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.