2020 Ford Edge · symptom sheet

Infotainment, screen or backup camera fails

27owner reports
60,000median miles
1involved a crash

Newest report Jul 29, 2026 · checked Sep 9, 2026

83 of the 312 complaints on this car are about the electrical system. 27 of those describe infotainment.

Tick what matches of 27 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

What got replaced

Owners who name the part that was replaced mention the camera (22 reports) and the head unit or screen (11 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-442Jun 27, 2025

Back Over Prevention:Software

Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

Risk and remedy

Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

20V-575Sep 23, 2020

Back Over Prevention: Sensing System: Camera

Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk and remedy

Risk: Reduced rearward visibility can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

NHTSA investigations into the electrical system on the Edge

RQ21-002opened Aug 3, 2021

Backup camera · model years 2020

Rearview camera fmvss 111 noncompliance. Open.

NHTSA summary

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a su

When it happens

The middle half of failures fell between 10,000 and 72,000 miles, from the 11 reports that gave a mileage.

220

121

122

223

624

925

626

What owners wrote

“My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?”
Filed Mar 6, 2026

“Is cutting out when going, camera is failing, heated mirrors are not working, 10 codes are showing up on mechanics scan tool. Took to ford dealership they disregarded my concern and only changed differential fluid for a weird sound concern that is already on a recall but didnât include this vin and didnât check for any other diagnosis. Been to 3 shops nobody is figuring it out.”
Filed Nov 3, 2025

“The back up camera for 2020 Edge model should be added to previous recalls. It is real foggy and sometimes it shows clear.”
Filed Oct 22, 2025

“Car shudders and lurches upon acceleration and while utilizing gas pedal. Continues throughout the drive. Front center camera alerts to a crash when not even close to one. Sync system goes black on the screen, especially upon starting the ignition and when car is in reverse.”
Filed Aug 15, 2025

Should you keep driving it?

This page can't tell you that. 1 of 27 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.