2021 Ford Edge · symptom sheet
Infotainment, screen or backup camera fails
- 26owner reports
- 35,000median miles
- 0involved a crash
Newest report Aug 25, 2026 · checked Sep 9, 2026
53 of the 107 complaints on this car are about other. 26 of those describe infotainment, which makes it the most reported problem on the 2021 Edge.
Tick what matches of 26 reports
What got replaced
Owners who name the part that was replaced mention the camera (18 reports), the head unit or screen (10 reports), the software (9 reports) and the module (4 reports).
Recalls and investigations
4 recalls on other cover the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
Ford Motor Company (Ford) is recalling certain 2021-2026 Ford Bronco and 2021-2024 Ford Edge vehicles. The Accessory Protocol Interface Module (APIM) may overheat and shutdown, which can prevent the rearview camera image from displaying as intended.
Risk and remedy
Remedy: The APIM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 13, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S09. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.
Risk and remedy
Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles previously repaired incorrectly under recall number 22V-151. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Risk and remedy
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S28.
Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Risk and remedy
Remedy: The rearview camera software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on April 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S14.
NHTSA investigations into other on the Edge
Rearview camera fmvss 111 noncompliance. Open.
NHTSA summary
None of these investigations covers the 2021 model year.
When it happens
The middle half of failures fell between 15,130 and 45,000 miles, from the 8 reports that gave a mileage.
What owners wrote
“Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.”
Filed Sep 15, 2025
“Front crash assistance unavailable. Camera not working. No auto dimming available either.”
Filed Jul 30, 2025
“Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.”
Filed Dec 29, 2024
“When driving on a dry, paved side street, the ABS was âtemporarily disabledâ per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.”
Filed Apr 20, 2023
Should you keep driving it?
This page can't tell you that. 0 of 26 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.