2014 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 52owner reports
- 70,000median miles
- 0involved a crash
Newest report Jun 21, 2024 · checked Sep 9, 2026
201 of the 306 complaints on this car are about the electrical system. 52 of those describe infotainment.
Tick what matches of 52 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (46 reports).
Recalls and investigations
One recall on the electrical system covers the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
Risk and remedy
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
When it happens
The middle half of failures fell between 53,000 and 80,000 miles, from the 40 reports that gave a mileage.
What owners wrote
“Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etcâ¦.. car turns off when button is pressed but interior power does not .”
Filed Jun 21, 2024
“Car fails to shut off completely. The motor stops, but the electronics (dash, radio, etc.) and things like the A/C still are on. Searching forums shows it is a faulty gear shift sensor that detects that the car is in park.”
Filed Jun 9, 2024
“We have had numerous times that the vehicle ignition system will not turn off after pushing the stop button. The motor will stop but the ignition and radio system stay on. The car must be restarted(sometimes numerous times) and shut down before the ignition system shuts down. I have seen many other owner's complaints about this same problem on (carcomplaints .com).”
Filed Aug 8, 2023
“When the vehicle is put in park and the button is pressed to turn off the vehicle, the radio display screen stays on. I have to recrank the car, put it in a different gear, and then back into park and try again. Sometimes I do this process up to 10 times in order for the display screen to turn off. When the display screen stays on, the battery is drained within hours.”
Filed Jun 5, 2023
Should you keep driving it?
This page can't tell you that. 0 of 52 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Engine stalls or loses power while driving 68 reports
- Battery dies or the car will not start 60 reports
- Windshield cracks or distorts 28 reports