2014 Mazda CX-5 · symptom sheet

Infotainment, screen or backup camera fails

52owner reports
70,000median miles
0involved a crash

Newest report Jun 21, 2024 · checked Oct 2, 2026

201 of the 306 complaints on this car are about the electrical system. 52 of those describe infotainment.

1 recall on this systemcovering the 2014 model year

No crash reportedin 52 reports

Tick what matches of 52 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

Infotainment on other CX-5 years

201452 reports 201630 reports 201749 reports 201846 reports 201953 reports 202039 reports

Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2021, 2026.

What this problem usually is

Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.

Read the full explainer · Which cars report it most

What got replaced

Owners who name the part that was replaced mention the head unit or screen (46 reports).

Recalls and investigations

One recall on the electrical system covers the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.

16E-002Jan 19, 2016

Visibility:Windshield

The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system.

Risk, remedy and owner complaints on recall 16E-002

All 4 recalls on the 2014 Mazda CX-5, with the owner complaints on each recalled system

When it happens

The middle half of failures fell between 53,000 and 80,000 miles, from the 40 reports that gave a mileage.

Is this a known problem?

The manufacturer has sent NHTSA 19 service bulletins or notices for the 2014 Mazda CX-5 that deal with this problem. Newest first.

Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

Service bulletin09-036-20-3756Nov 17, 2020
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns.
Service bulletinMT-008-18Sep 14, 2018
Some customers may complain about: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator, light flashing, Battery discharge, Electrical relay buzzing noise.This may be caused by: A key in a ...
Service bulletin09-020-18-3458Apr 5, 2018
Some vehicles may exhibit BLUETOOTH® hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
Service bulletinSA-058-17Jul 6, 2017
CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.

15 more on the 2014 Mazda CX-5 page.

What owners wrote

“Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etcâ¦.. car turns off when button is pressed but interior power does not .”
Filed Jun 21, 2024

“When the vehicle is put in park and the button is pressed to turn off the vehicle, the radio display screen stays on. I have to recrank the car, put it in a different gear, and then back into park and try again. Sometimes I do this process up to 10 times in order for the display screen to turn off. When the display screen stays on, the battery is drained within hours.”
Filed Jun 5, 2023

“The car will not shut off. If you put it in park and press the start/stop engine button the car radio and accessories are still on. You have to shift gears several times keeping foot on the brake and keep trying until it turns off.”
Filed Jun 8, 2021

Should you keep driving it?

This page can't tell you that. 0 of 52 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.

Guide Paid for this repair before a recall covered it? How recall reimbursement works