2017 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 49owner reports
- 9,500median miles
- $1,785median quote
- 1involved a crash
Newest report Jun 30, 2026 · checked Oct 2, 2026
86 of the 148 complaints on this car are about the electrical system. 49 of those describe infotainment, which makes it the most reported problem on the 2017 CX-5.
Tick what matches of 49 reports
Infotainment on other CX-5 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2021, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (34 reports), the camera (12 reports) and the software (4 reports).
Recalls and investigations
No recall on the electrical system covers the 2017 model year as of Oct 2, 2026.
What owners paid
8 of the 49 reports quote a price. Each dot is one quote. The middle half runs $1,000 to $3,000.
When it happens
The middle half of failures fell between 2,771 and 30,000 miles, from the 10 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 48 service bulletins or notices for the 2017 Mazda CX-5 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] ...
Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning.
Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
44 more on the 2017 Mazda CX-5 page.
What owners wrote
“Infotainment system randomly starts navigating (as if someone is pushing the touch screen) through menus and selections. Suddenly changes volume to full volume startling me while driving. This was also an issue in 2016 models that was already corrected via safety recall but was not extended to the same Infotainment system in 2017 models. Been ongoing issue since I purchased my pre-owned CX5 in 2021”
Filed Mar 10, 2023
“The infotainment center has been randomly changing settings and radio channels. When it is taken over, I cannot regain control of it until it stops. I've seen online this called "ghost" controlling. It will increase the volume so lout, that I jump sometimes. Also, the rear camera mode of the system froze while I was backing up causing me to hit a vehicle parked across from me.”
Filed Feb 9, 2023
“Navigation/backup camera screen reboots constantly. This problem often occurs when I'm backing up. Mazda is aware of the issue as I have found many complaints on forums. It is not exclusive to the CX5. It appears to be all Mazda's, cars and SUV's.”
Filed Dec 17, 2022
“Connectivity Master Unit controlling the infotainment system has failed. Infotainment system continuously rebooting, freezing, change radio presets on its own and changing to home screen, and navigation starts speaking while listing to music.”
Filed May 1, 2022
Should you keep driving it?
This page can't tell you that. 1 of 49 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found