2018 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 46owner reports
- $1,200median quote
- 0involved a crash
Newest report May 27, 2026 · checked Sep 9, 2026
91 of the 348 complaints on this car are about other. 46 of those describe infotainment. Only misfire is reported more often on this car.
Tick what matches of 46 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (37 reports), the camera (8 reports) and the module (3 reports).
Recalls and investigations
No recall on other covers the 2018 model year as of Sep 9, 2026.
What owners paid
12 of the 46 reports quote a price. Each dot is one quote. The middle half runs $1,000 to $1,284.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“Entertainment touch screen has a ghost touch, randomly will click options or turn music up or change my destination for GPS. Huge distraction, have almost ran into back of cars/ ran off the road trying to get my destination on GPS back going again.”
Filed Sep 26, 2024
“The center display on it own ( ghosting) changes setting randomly this impacts safety information displayed including rear camera, and distracts the driver. The cause is a defectinve digitizer on the LCD screen panel. The 2016 model year of the same car Mazda CX-5 has a simalar problem and was recalled There is no warning prior to these occurances”
Filed Sep 11, 2024
“Ghost Screen, a very well know issue for Mazda. The screen change on its own, no way to fix it. Mazda recalled all their 2014-16 screen, and the 2017-18 are affected by same issue but they are not taking responsibility for it. Dealership wants to replace the screen, that's over $1,000 repair. Please make Mazda earn their mistake.”
Filed Jan 6, 2024
“The radio (aka infotainment system) goes crazy sometimes- changing radio stations, fliipping around to different settings, stations, etc, all on its own- like it's possessed. this causes a distraction to the driver and is unsafe. its also really upsetting for this to happen on a card i've only had 3 years.”
Filed Dec 30, 2023
Should you keep driving it?
This page can't tell you that. 0 of 46 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Check engine light or misfire 129 reports
- Brakes grind, pulse or wear early 33 reports
- Engine stalls or loses power while driving 29 reports
- Burns oil or oil level rises 29 reports