Infotainment, screen or backup camera fails

What got replaced

Owners who name the part that was replaced mention the head unit or screen (30 reports), the camera (7 reports) and the software (5 reports).

Recalls and investigations

No recall on other covers the 2020 model year as of Sep 9, 2026.

What owners paid

10 of the 39 reports quote a price. Each dot is one quote. The middle half runs $400 to $912.

When it happens

Too few of these reports state a mileage to give a range.

What owners wrote

“The vehicle reboots the screen/infotainment system while driving. The dealership has updated the software and replaced the screen (Screen was at my cost). They reset the codes and it comes back. This is a safety hazard as it could cause non compliance with the FMVSS in regards to rear-view cameras being required. There is currently a settlement in place under a class action.”

Filed Jun 25, 2025

“"ghost touch" issue on my cars touch screen operates by itself or doesn't respond. I was driving down a dark road when it went black, the screen had adjusted its brightness down to zero! The radio will change stations then freeze and the manual controls won't even work.”

Filed Nov 19, 2024

“Display went dark and did not display. This is not the only time it happens. It acts like someone’s touching the screen even when in motion. It prevents the reverse camera from displaying.”

Filed Oct 20, 2024

“Ghost touch issue with touchscreen. It causes calls to go on hold, navigation to stop in unknown areas, sometimes in areas without service, and other distracting issues such as skipping songs. I’m fixing it, but it appears to be a common problem and it costs over $600 to fix.”

Filed Jun 1, 2024