2020 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 35,000median miles
- $800median quote
- 2involved a crash
Newest report Aug 10, 2026 · checked Oct 2, 2026
56 of the 107 complaints on this car are about other. 39 of those describe infotainment, which makes it the most reported problem on the 2020 CX-5.
Tick what matches of 39 reports
Infotainment on other CX-5 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2021, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (30 reports), the camera (7 reports) and the software (5 reports).
Recalls and investigations
No recall on other covers the 2020 model year as of Oct 2, 2026.
What owners paid
10 of the 39 reports quote a price. Each dot is one quote. The middle half runs $400 to $912.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 25 service bulletins or notices for the 2020 Mazda CX-5 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] ...
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.
Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning.
21 more on the 2020 Mazda CX-5 page.
What owners wrote
“The vehicle reboots the screen/infotainment system while driving. The dealership has updated the software and replaced the screen (Screen was at my cost). They reset the codes and it comes back. This is a safety hazard as it could cause non compliance with the FMVSS in regards to rear-view cameras being required. There is currently a settlement in place under a class action.”
Filed Jun 25, 2025
“"ghost touch" issue on my cars touch screen operates by itself or doesn't respond. I was driving down a dark road when it went black, the screen had adjusted its brightness down to zero! The radio will change stations then freeze and the manual controls won't even work.”
Filed Nov 19, 2024
“Display went dark and did not display. This is not the only time it happens. It acts like someoneâs touching the screen even when in motion. It prevents the reverse camera from displaying.”
Filed Oct 20, 2024
“Ghost touch issue with touchscreen. It causes calls to go on hold, navigation to stop in unknown areas, sometimes in areas without service, and other distracting issues such as skipping songs. Iâm fixing it, but it appears to be a common problem and it costs over $600 to fix.”
Filed Jun 1, 2024
Should you keep driving it?
This page can't tell you that. 2 of 39 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found