Infotainment, screen or backup camera fails

What got replaced

Owners who name the part that was replaced mention the head unit or screen (42 reports) and the software (4 reports).

Recalls and investigations

No recall on the electrical system covers the 2019 model year as of Sep 9, 2026.

What owners paid

12 of the 53 reports quote a price. Each dot is one quote. The middle half runs $400 to $1,000.

When it happens

The middle half of failures fell between 10,000 and 45,000 miles, from the 10 reports that gave a mileage.

What owners wrote

“While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.”

Filed Mar 25, 2025

“The INFO touchscreen randomly activates itself (the commonly reported "ghost screen" problem that occurs due to defective coating on touchscreen) which cause settings and selections to change uncontrollably, including placing phone calls, etc. This is very distracting and hazardous for this to randomly happen while operating the vehicle.”

Filed Aug 30, 2024

“The electrical system malfunctions repeatedly. The volume on the navigation will set to maximum by itself. This is alarming and poses a safety risk. It also randomly texts people detailed location information of the driver. This is a safety risk for minors and people in abusive relationships or with a PFA order. It appears to be a common problem with this car.”

Filed Mar 19, 2024

“Automatic braking system has almost caused multiple rear end accidents as it still detects cars that have left the lane after they turn. The infotainment system has dangerous ghost touches that glitch every time the car stops which has been reported for Mazdas for the past 7 years with no recall.”

Filed Feb 14, 2024

Other problems on this car

• Check engine light or misfire 102 reports
• Engine stalls or loses power while driving 27 reports