2019 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 53owner reports
- 30,000median miles
- $500median quote
- 1involved a crash
Newest report Jun 25, 2026 · checked Oct 2, 2026
97 of the 270 complaints on this car are about the electrical system. 53 of those describe infotainment.
Tick what matches of 53 reports
Infotainment on other CX-5 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2021, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (42 reports) and the software (4 reports).
Recalls and investigations
No recall on the electrical system covers the 2019 model year as of Oct 2, 2026.
What owners paid
12 of the 53 reports quote a price. Each dot is one quote. The middle half runs $400 to $1,000.
When it happens
The middle half of failures fell between 10,000 and 45,000 miles, from the 10 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 28 service bulletins or notices for the 2019 Mazda CX-5 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] ...
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.
Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning.
24 more on the 2019 Mazda CX-5 page.
What owners wrote
“While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.”
Filed Mar 25, 2025
“The INFO touchscreen randomly activates itself (the commonly reported "ghost screen" problem that occurs due to defective coating on touchscreen) which cause settings and selections to change uncontrollably, including placing phone calls, etc. This is very distracting and hazardous for this to randomly happen while operating the vehicle.”
Filed Aug 30, 2024
“The electrical system malfunctions repeatedly. The volume on the navigation will set to maximum by itself. This is alarming and poses a safety risk. It also randomly texts people detailed location information of the driver. This is a safety risk for minors and people in abusive relationships or with a PFA order. It appears to be a common problem with this car.”
Filed Mar 19, 2024
“Automatic braking system has almost caused multiple rear end accidents as it still detects cars that have left the lane after they turn. The infotainment system has dangerous ghost touches that glitch every time the car stops which has been reported for Mazdas for the past 7 years with no recall.”
Filed Feb 14, 2024
Should you keep driving it?
This page can't tell you that. 1 of 53 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Check engine light or misfire 103 reports
- Engine leaks oil 67 reports
- Engine stalls or loses power while driving 27 reports
- Engine overheats or leaks coolant 26 reports