2016 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 30owner reports
- 15,000median miles
- 1involved a crash
Newest report Jul 30, 2026 · checked Oct 2, 2026
164 of the 510 complaints on this car are about the electrical system. 30 of those describe infotainment.
Tick what matches of 30 reports
Infotainment on other CX-5 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2021, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (23 reports), the camera (6 reports) and the software (4 reports).
Recalls and investigations
One recall on the electrical system covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system.
All 5 recalls on the 2016 Mazda CX-5, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 3,200 and 47,000 miles, from the 11 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 46 service bulletins or notices for the 2016 Mazda CX-5 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] ...
Some customers may complain about the MAZDA CONNECT center display screen - Ghost touch - Surface peeling - Spider cracking This may be caused by a faulty center display
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver.
Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots
42 more on the 2016 Mazda CX-5 page.
What owners wrote
“Ghost Touch on infotainment system. The infotainment system will randomly make selections - make calls, change gps location destination, change settings, turn off screen, give verbal instructions, etc while driving. This is very distracting and can be a safety issue.”
Filed Jul 19, 2023
Should you keep driving it?
This page can't tell you that. 1 of 30 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Headlights too dim or fail 88 reports
- Brakes grind, pulse or wear early 69 reports
- Windshield cracks or distorts 41 reports
- Engine stalls or loses power while driving 25 reports