2016 Mazda CX-5 · symptom sheet
Infotainment, screen or backup camera fails
- 30owner reports
- 15,000median miles
- 1involved a crash
Newest report Jul 30, 2026 · checked Sep 9, 2026
164 of the 510 complaints on this car are about the electrical system. 30 of those describe infotainment.
Tick what matches of 30 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (23 reports), the camera (6 reports) and the software (4 reports).
Recalls and investigations
One recall on the electrical system covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
Risk and remedy
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
When it happens
The middle half of failures fell between 3,200 and 47,000 miles, from the 11 reports that gave a mileage.
What owners wrote
“Ghost Touch on infotainment system. The infotainment system will randomly make selections - make calls, change gps location destination, change settings, turn off screen, give verbal instructions, etc while driving. This is very distracting and can be a safety issue.”
Filed Jul 19, 2023
Should you keep driving it?
This page can't tell you that. 1 of 30 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Headlights too dim or fail 88 reports
- Brakes grind, pulse or wear early 69 reports
- Windshield cracks or distorts 41 reports
- Engine stalls or loses power while driving 25 reports