2021 Jeep Grand Cherokee · symptom sheet
Power steering cuts out or goes heavy
- 71owner reports
- 8,000median miles
- 2involved a crash
Newest report Nov 14, 2024 · checked Sep 9, 2026
102 of the 401 complaints on this car are about the steering system. 71 of those describe power steering loss, which makes it the most reported problem on the 2021 Grand Cherokee.
Tick what matches of 71 reports
What got replaced
Owners who name the part that was replaced mention the EPS motor or module (5 reports).
Recalls and investigations
One recall on the steering system covers the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Risk and remedy
Remedy: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
NHTSA investigations into the steering system on the Grand Cherokee
Power steering hose failure. Closed dec 7, 2012.
NHTSA summary
Viscous coupling failure. Closed jan 20, 1998.
NHTSA summary
Steering column assembly. Closed sep 18, 1998, led to recall 93V-210.
NHTSA summary
Steering shaft failure. Closed jan 25, 1994, led to recall 93V-210.
NHTSA summary
None of these investigations covers the 2021 model year.
When it happens
The middle half of failures fell between 2,623 and 19,146 miles, from the 19 reports that gave a mileage.
What owners wrote
“The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.”
Filed Feb 27, 2022
“Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving”
Filed Feb 24, 2022
“Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.”
Filed Feb 19, 2022 · 8,000 miles
“On several occasions, the vehicle lost power steering, making it difficult to maintain control.”
Filed Feb 15, 2022
Should you keep driving it?
This page can't tell you that. 2 of 71 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Engine stalls or loses power while driving 57 reports
- Infotainment, screen or backup camera fails 32 reports
- Brakes grind, pulse or wear early 30 reports
- Suspension noise, struts or alignment 30 reports
- Fuel pump failure 25 reports