2021 Jeep Grand Cherokee · symptom sheet
Power steering cuts out or goes heavy
- 71owner reports
- 8,000median miles
- 2involved a crash
Newest report Nov 14, 2024 · checked Oct 2, 2026
102 of the 405 complaints on this car are about the steering system. 71 of those describe power steering loss, which makes it the most reported problem on the 2021 Grand Cherokee.
Tick what matches of 71 reports
Power steering loss on other Grand Cherokee years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025, 2026.
What this problem usually is
Power steering loss is the steering wheel suddenly going heavy, usually with a warning on the dash. Nearly six in ten complaints in this group mention a warning light or message, and almost two thirds mention driving or highway speed rather than parking.
What got replaced
Owners who name the part that was replaced mention the EPS motor or module (5 reports).
Recalls and investigations
One recall on the steering system covers the 2021 model year. A recall on the same system isn't always the same failure, so read the defect text.
An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
All 12 recalls on the 2021 Jeep Grand Cherokee, with the owner complaints on each recalled system
NHTSA investigations into the steering system on the Grand Cherokee
Power steering hose failure. Closed dec 7, 2012.
Viscous coupling failure. Closed jan 20, 1998.
Steering column assembly. Closed sep 18, 1998, led to recall 93V-210.
Steering shaft failure. Closed jan 25, 1994, led to recall 93V-210.
None of these investigations covers the 2021 model year.
When it happens
The middle half of failures fell between 2,623 and 19,146 miles, from the 19 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 11 service bulletins or notices for the 2021 Jeep Grand Cherokee that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
After Electric Power Steering (EPS) Replacement, Diagnostic Trouble Code (DTC) C221C-00 ECU Not Programmed/Flash Required Is Set
Diagnostic Trouble Code DTC(s) C1593-00, C2217-00, U0131-00. and Service Electric Power Steering Messages.
Check Engine Lamp On. Warning Messages in the Cluster. U0131 Lost Communication with Power Steering Control Module Set.
Central ADAS Decision Module (CADM), Advanced Driver Assist System (ADAS), Lane Assist Inoperative, Service Active Lane Management Message
7 more on the 2021 Jeep Grand Cherokee page.
What owners wrote
“The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.”
Filed Feb 27, 2022
“Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving”
Filed Feb 24, 2022
“Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.”
Filed Feb 19, 2022 · 8,000 miles
“On several occasions, the vehicle lost power steering, making it difficult to maintain control.”
Filed Feb 15, 2022
Should you keep driving it?
This page can't tell you that. 2 of 71 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 57 reports
- Infotainment, screen or backup camera fails 32 reports
- Brakes grind, pulse or wear early 31 reports
- Suspension noise, struts or alignment 30 reports
- Fuel pump failure 25 reports