2019 Honda Pilot · symptom sheet
Infotainment, screen or backup camera fails
- 201owner reports
- 14,500median miles
- $1,579median quote
- 3involved a crash
Newest report Sep 29, 2026 · checked Oct 2, 2026
425 of the 907 complaints on this car are about the electrical system. 201 of those describe infotainment, which makes it the most reported problem on the 2019 Pilot.
Narrower sheets: Backup camera goes black or freezes (81 reports) · Infotainment screen freezes or goes black (42 reports)
Tick what matches of 201 reports
Infotainment on other Pilot years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2018, 2022, 2023, 2024, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (135 reports), the head unit or screen (108 reports), the software (12 reports) and the module (5 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display.
Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle.
Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying.
All 13 recalls on the 2019 Honda Pilot, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pilot
Ignition interlock failure - rollaway. Closed jan 14, 2013, led to recall 12V-573.
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
None of these investigations covers the 2019 model year.
What owners paid
23 of the 201 reports quote a price. Each dot is one quote. The middle half runs $1,000 to $2,000.
When it happens
The middle half of failures fell between 4,000 and 35,600 miles, from the 71 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 11 service bulletins or notices for the 2019 Honda Pilot that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions.
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system.
7 more on the 2019 Honda Pilot page.
What owners wrote
“Rear camera (74810-TG7-A41) view is distorted, shows green, red, purple among others, unable to determine any images. Back over can easily occur as view is useless.Car currently has 26,101 miles, this first started around 22,000 miles.”
Filed Mar 19, 2025 · 26,101 miles
“Was driving normal and the windshield camera radar fail, and a lot of warning lights come on, take to a dealer and told me that some internal part of the camera fail, and need to be replace, they estimate for that is $1600, now Iâm driving with out automatic brake, no cruise control, no line keeping assistant, 2019 Honda Pilot Ex-L, I think is a common problem and need to recall this,. Thank you”
Filed Aug 7, 2023
“NHTSA Recall # 23V-431. MOST cable needs to be replaced for the backup camera. Received recall notification on August 5, contacted dealer on August 7 to schedule repair. I was given November 28 as the date for the recall repair. That date is 113 days from my scheduled date. This time frame is unacceptable and more than the 60 days noted in the recall letter.”
Filed Aug 7, 2023
“Radio Screen is not working and completely Dark. The Backup Camera does not work! The radio and anything tied to the main screen does not work! Took the car to dealer and got car back in the same condition. Do not feel that Honda has a fix! I will take car back sometime in future when they order and recieve parts to repair the Backup camera and entertainment system.”
Filed Jul 14, 2023
Should you keep driving it?
This page can't tell you that. 3 of 201 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 165 reports
- Brakes on its own (automatic emergency braking) 65 reports
- Battery dies or the car will not start 63 reports
- Adaptive cruise or lane keeping misbehaves 63 reports
- Fuel pump failure 57 reports
- Check engine light or misfire 57 reports
- Forward collision warning goes off or the camera drops out 57 reports
- Engine failure, knocking or rod bearing 43 reports
- Auto start-stop will not restart the engine 43 reports
- Brakes grind, pulse or wear early 42 reports
- Multiple warning lights come on at once 31 reports