2020 Honda Pilot · symptom sheet
Infotainment, screen or backup camera fails
- 169owner reports
- 3,700median miles
- $2,000median quote
- 1involved a crash
Newest report Sep 29, 2026 · checked Oct 2, 2026
281 of the 489 complaints on this car are about the electrical system. 169 of those describe infotainment, which makes it the most reported problem on the 2020 Pilot.
Narrower sheets: Backup camera goes black or freezes (49 reports) · Infotainment screen freezes or goes black (40 reports)
Tick what matches of 169 reports
Infotainment on other Pilot years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2018, 2022, 2023, 2024, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (109 reports), the camera (74 reports), the software (8 reports) and the module (3 reports).
Recalls and investigations
4 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display.
The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach.
Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle.
Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying.
All 11 recalls on the 2020 Honda Pilot, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pilot
Ignition interlock failure - rollaway. Closed jan 14, 2013, led to recall 12V-573.
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
None of these investigations covers the 2020 model year.
What owners paid
5 of the 169 reports quote a price. Each dot is one quote. The middle half runs $1,600 to $2,200.
When it happens
The middle half of failures fell between 1,290 and 9,800 miles, from the 77 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 9 service bulletins or notices for the 2020 Honda Pilot that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions.
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system.
5 more on the 2020 Honda Pilot page.
What owners wrote
“The infotainment center goes out, the screen reads "Network Communication Lost" "MOST Net off". This occurs while using the rearview camera, causing a safety issue. This is a known Honda issue, bulletin 20-049, 20-058, A19-030B. Replacement of FAKRA connectors, MOST bus wiring harness (parts 39817-TJB-ACO housing or 39165-TG7 cords) or the entire floor harness.. Vehicle has 79,000 miles.”
Filed Nov 21, 2025 · 79,000 miles
“Electrical components for navigation, hand free devices, back Up camera & radio have an advisory from HONDA. Can has been into dealership multiple times claiming to be âfixedâ but when delivered it is not. Wiring harness for radio is on back order for 5+ months, but dealership is unsure if this will correct the problem. Another concern is that 60,000 warranty is within 10,000 miles of expiring.”
Filed Mar 30, 2023 · 10,000 miles
“The entire infotainment screen shuts off, screen goes dark. So far it turns back on with no issues. The problem is intermittent. The USB phone connection also intermittently looses the connection. Sometimes it reconnects, other times I have to disconnect the phone and reconnect. I have changed the usb wire...same problem”
Filed Jan 22, 2023
“Issue with auto start-stop. Upon being stopped at a light, the auto start did not reengage and upon starting back up again the radio defaulted to an AM station and would not allow us to change anything.”
Filed Jan 11, 2023
Should you keep driving it?
This page can't tell you that. 1 of 169 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 93 reports
- Battery dies or the car will not start 46 reports
- Forward collision warning goes off or the camera drops out 46 reports
- Brakes on its own (automatic emergency braking) 41 reports
- Adaptive cruise or lane keeping misbehaves 36 reports
- Brakes grind, pulse or wear early 26 reports