2017 Honda Pilot · symptom sheet
Infotainment, screen or backup camera fails
- 58owner reports
- 34,200median miles
- $2,000median quote
- 0involved a crash
Newest report Aug 9, 2026 · checked Oct 2, 2026
382 of the 929 complaints on this car are about the electrical system. 58 of those describe infotainment.
Tick what matches of 58 reports
Infotainment on other Pilot years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2018, 2022, 2023, 2024, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (35 reports), the camera (7 reports) and the module (3 reports).
Recalls and investigations
No recall on the electrical system covers the 2017 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Pilot
Ignition interlock failure - rollaway. Closed jan 14, 2013, led to recall 12V-573.
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
None of these investigations covers the 2017 model year.
What owners paid
13 of the 58 reports quote a price. Each dot is one quote. The middle half runs $900 to $6,277.
When it happens
The middle half of failures fell between 25,000 and 42,073 miles, from the 19 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 5 service bulletins or notices for the 2017 Honda Pilot that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Owner Notification Letter - The vehicle may not start upon first press of the ENGINE START/STOP button. Also, the MID displays the error message KEYLESS START SYSTEM ERROR, and DTC B12C5 (Engine Start/Stop Switch Failure) is stored.
The vehicle may not start upon first press of the ENGINE START/STOP button. Also, MID displays the error message KEYLESS START SYSTEM ERROR, and DTC B12C5 (Engine Start/Stop Switch Failure) is stored.
Bluetooth HandsFreeLink freezes after a phone call, and stored voice tags are missing when the ignition is turned to ON.
The Bluetooth ® HandsFreeLink ® (HFL) system freezes after a phone call, and the stored voice tags are missing when the ignition is turned to ON. Some audio units are not updated to the latest software version.
1 more on the 2017 Honda Pilot page.
What owners wrote
“Digital speedometer stop working. It wonât display. It has happened before, and itâs happening again. This is dangerous to my driving as I have no idea how fast Iâm driving when there is no display of my speed. I read from Honda Pilot community there are many others Honda Pilot owners have this same issue. This should be safety recall as itâs driving safety issue. Thank you for looking into my concerns.”
Filed Jul 13, 2026
“My speedometer display keeps going blank in the instrument cluster. I will be driving and it would go blank, and stay blank in extented periods of time. This is a car not driven much due to this reason. The milage is still 70k. The speedometer gage goes blank and does not turn on.”
Filed Jul 1, 2026
“Four warning lights have been on for the past week. Brought it to Honda for diagnosis and repair, and they state that the multi-purpose camera has failed and will need to be replaced at a cost of $1,900. This is seems like a huge safety issue and, after reading several forums, appears to be a global issue.”
Filed Dec 9, 2024
“The radio intermittently changes volume, brightness level, turns off/on all by itself. This has caused the volume to get so loud I have to take my eyes off the road. There has been several other complaints online about this. It's dangerous to be driving to have the radio all of a sudden startle everyone and the driver tries to fix it while driving”
Filed Apr 15, 2024
Should you keep driving it?
This page can't tell you that. 0 of 58 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Engine stalls or loses power while driving 292 reports
- Engine failure, knocking or rod bearing 134 reports
- Battery dies or the car will not start 84 reports
- Check engine light or misfire 75 reports
- Auto start-stop will not restart the engine 56 reports
- Multiple warning lights come on at once 51 reports
- Transmission shudders, slips or shifts hard 39 reports
- Fuel pump failure 32 reports
- Brakes grind, pulse or wear early 27 reports
- Engine rattles or ticks 27 reports