2019 Honda Pilot · symptom sheet
Infotainment screen freezes or goes black
- 42owner reports
- 9,238median miles
- 0involved a crash
Newest report May 18, 2026 · checked Oct 2, 2026
42 of the 201 reports of infotainment on the 2019 Pilot describe screen freezing.
Part of Infotainment, screen or backup camera fails (201 reports) · also: backup camera failure
Tick what matches of 42 reports
Screen freezing on other Pilot years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2017, 2018, 2021, 2022, 2023, 2024, 2025, 2026.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (40 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display.
Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle.
Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying.
All 13 recalls on the 2019 Honda Pilot, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Pilot
Ignition interlock failure - rollaway. Closed jan 14, 2013, led to recall 12V-573.
Low beam headlights stop illuminating. Closed sep 17, 2012, led to recall 12V-136.
None of these investigations covers the 2019 model year.
When it happens
The middle half of failures fell between 3,200 and 23,000 miles, from the 28 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2019 Honda Pilot that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Video Message - It concerns the MOST Bus Network Failure Log covered in service bulletin 19-097. The log helps troubleshoot intermittent MOST bus network failures.
What owners wrote
“Screen speedometer goes blank while driving and crackling speakers. Been to Honda at least 6 times and they canât fix it. Itâs had the recall work done too.”
Filed May 18, 2026
“While driving and sometimes even when in reverse the stereo screen blacks out and a popping sound comes from the speakers. Sometimes the screen resets after a few minutes, and other times it wonât come back on until the car is shut off and restarted.”
Filed Nov 25, 2025
Should you keep driving it?
This page can't tell you that. 0 of 42 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 165 reports
- Brakes on its own (automatic emergency braking) 65 reports
- Battery dies or the car will not start 63 reports
- Adaptive cruise or lane keeping misbehaves 63 reports
- Fuel pump failure 57 reports
- Check engine light or misfire 57 reports
- Forward collision warning goes off or the camera drops out 57 reports
- Engine failure, knocking or rod bearing 43 reports
- Auto start-stop will not restart the engine 43 reports
- Brakes grind, pulse or wear early 42 reports
- Multiple warning lights come on at once 31 reports