2018 Ford F-150 · symptom sheet
Infotainment, screen or backup camera fails
- 89owner reports
- 52,742median miles
- $730median quote
- 3involved a crash
Newest report Aug 20, 2026 · checked Oct 2, 2026
473 of the 2,311 complaints on this car are about the electrical system. 89 of those describe infotainment.
Narrower sheets: Backup camera goes black or freezes (38 reports)
Tick what matches of 89 reports
Infotainment on other F-150 years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2024, 2025, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (53 reports), the head unit or screen (45 reports), the module (11 reports) and the software (8 reports).
Recalls and investigations
No recall on the electrical system covers the 2018 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the F-150
Rearview camera fmvss 111 noncompliance. Open.
Engine compartment fires. Closed aug 2, 2006, led to recall 05V-388.
None of these investigations covers the 2018 model year.
What owners paid
13 of the 89 reports quote a price. Each dot is one quote. The middle half runs $450 to $1,000.
When it happens
The middle half of failures fell between 36,200 and 75,000 miles, from the 30 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 22 service bulletins or notices for the 2018 Ford F-150 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone ...
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software.
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control ...
Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed.
18 more on the 2018 Ford F-150 page.
What owners wrote
“Backup camera failed/does not show anything on dash screen. Cannot see behind me when backing up. The dealer service center confirmed the failure and ordered a new wiring harness at my cost of $450.00. The dealer said the wiring harness for the camera needs to be replaced. The camera worked sporadically and then failed. There is now a message on my dash screen saying the camera does not work.”
Filed Sep 13, 2022
“Engine doesnât start when turning the key. When taking the key out and reinserted the engine starts. Auto stop start failure light displayed on dash while idling at a a stop light. Had to turn the ignition off and on several time while at the light. Vehicle has not been reported to the manufacturer or inspected yet. Vehicle is available for inspection upon request.”
Filed Jul 10, 2022
“Rear window fractured and exploded when opening and then closing rear drive side door. Original owner. Neighbors outside and didnât see anything unusual or anyone around vehicle and Erlo cameras didnât pick up any activity. Vehicle was in driveway closest to garage door.”
Filed May 9, 2022
“The AIPM on my truck has been bugged 2 days after the warranty expired (05/2021). The infotainment screen becomes unresponsive, drops Bluetooth connectivity, or extremely slow. This originally happened a couple times a week but now is constant. The truck currently has 39k miles”
Filed Apr 12, 2022 · 39,000 miles
Should you keep driving it?
This page can't tell you that. 3 of 89 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Transmission shudders, slips or shifts hard 519 reports
- Engine stalls or loses power while driving 251 reports
- Timing chain or cam phaser rattles 227 reports
- Engine rattles or ticks 195 reports
- Transmission fails or needs replacement 180 reports
- Doors, latches or locks fail 164 reports
- Check engine light or misfire 119 reports
- Transmission drops into neutral or downshifts on its own 114 reports
- Engine failure, knocking or rod bearing 91 reports
- Brakes grind, pulse or wear early 91 reports
- "Service Transmission" message or wrench light comes on 65 reports
- Burns oil or oil level rises 54 reports
- Tailgate or liftgate will not open or close 48 reports
- Wheel bearing, tires or wheels 47 reports
- Windshield cracks or distorts 42 reports
- Power steering cuts out or goes heavy 40 reports
- Airbag warning light or recall 38 reports
- Rear window shatters or explodes 38 reports
- Vehicle fire 32 reports
- Loses power when accelerating 30 reports
- Seat belt or seat problems 29 reports
- Auto start-stop will not restart the engine 29 reports
- Driveshaft, axle or transfer case problems 26 reports