2019 Ram 1500 · symptom sheet
Infotainment screen freezes or goes black
- 27owner reports
- 22,000median miles
- 0involved a crash
Newest report Mar 22, 2026 · checked Oct 2, 2026
27 of the 143 reports of infotainment on the 2019 1500 describe screen freezing.
Part of Infotainment, screen or backup camera fails (143 reports) · also: backup camera failure
Tick what matches of 27 reports
Screen freezing on other 1500 years
No other 1500 model year has enough reports of screen freezing for a sheet of its own. See every 1500 year.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (27 reports) and the software (3 reports).
Recalls and investigations
6 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.
The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
The instrument cluster may not properly illuminate driver warnings. As such, these vehicles fails to conform with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Due to an incorrect assembly repair process, the auxiliary battery wire terminal connection may overheat.
Vehicles with this combination do not have a functioning windshield defrosting and defogging system.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
All 30 recalls on the 2019 Ram 1500, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 1500
Engine stall with intermittent restart. Open.
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Totally integrated power module failure. Closed jul 24, 2015.
None of these investigations covers the 2019 model year.
When it happens
The middle half of failures fell between 7,500 and 40,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 8 service bulletins or notices for the 2019 Ram 1500 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
UAS and UCS Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 39.6 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes.
Radio Screen Freeze, Blank Screen And Reset
CAMERA, Rear View For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level. After update, system requires three sleep cycles to function properly.
4 more on the 2019 Ram 1500 page.
What owners wrote
“On 2019 Ram 1500 Laramie Longhorn digital part of the front dash instrument cluster goes intermittently black screen once it gets warmer outside.”
Filed Mar 22, 2026
“Our screen turns black, the heat is activated and the windows lock. Dash notifications for ABS flash along with others including blind spot notifications. This occurs while driving. This is a major distraction and concern.”
Filed Jun 16, 2025
“The dash instrument cluster on my 2019 Ram 1500 Laramie had issues intermittently working and not working. Now the display is completely blank. Important vehicle information is not available due to this issue. This issue seems far too common after reading complaints online. This is a safety issue and should be a recall for Ram trucks.”
Filed Nov 18, 2024
“Remote starting on its own, radio uncontrollable and usb malfunctions, stabilitrack failure alert and no cruise control possible after that warning. Backup camera doesnât work sometimes and the screen stays black.”
Filed Nov 13, 2024
Should you keep driving it?
This page can't tell you that. 0 of 27 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Power steering cuts out or goes heavy 218 reports
- Engine stalls or loses power while driving 153 reports
- Brakes grind, pulse or wear early 133 reports
- Airbag warning light or recall 92 reports
- Check engine light or misfire 77 reports
- Battery dies or the car will not start 74 reports
- Water leaks into the cabin 63 reports
- Steering sticks, feels notchy or jerks 45 reports
- Seat belt or seat problems 44 reports
- Windshield cracks or distorts 43 reports
- Multiple warning lights come on at once 39 reports
- Suspension noise, struts or alignment 33 reports
- Transmission shudders, slips or shifts hard 28 reports
- "Shift to Park" or "Service Shifter" warning comes on 27 reports
- Engine rattles or ticks 26 reports