2016 Mazda CX-5 · symptom sheet
Windshield cracks or distorts
- 41owner reports
- 7,000median miles
- 1involved a crash
Newest report Oct 25, 2024 · checked Sep 9, 2026
64 of the 510 complaints on this car are about the windshield and wipers. 41 of those describe windshield.
Tick what matches of 41 reports
What got replaced
Owners who name the part that was replaced mention the windshield (41 reports).
Recalls and investigations
2 recalls on the windshield and wipers cover the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Risk and remedy
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
Risk and remedy
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
When it happens
The middle half of failures fell between 3,000 and 19,000 miles, from the 31 reports that gave a mileage.
What owners wrote
“The controls on the Windshield Wiper/Headlight Control Stalk are not visible when driving at night. The setting markings on the Control Stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.”
Filed Oct 9, 2024
Should you keep driving it?
This page can't tell you that. 1 of 41 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Headlights too dim or fail 88 reports
- Brakes grind, pulse or wear early 69 reports
- Infotainment, screen or backup camera fails 30 reports
- Engine stalls or loses power while driving 25 reports