2024 Honda Prologue · symptom sheet
Infotainment, screen or backup camera fails
- 95owner reports
- 2,000median miles
- 1involved a crash
Newest report Sep 19, 2026 · checked Oct 2, 2026
350 of the 841 complaints on this car are about the electrical system. 95 of those describe infotainment. Only suspension is reported more often on this car.
Tick what matches of 95 reports
Infotainment on other Prologue years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (50 reports), the camera (27 reports), the software (18 reports) and the module (3 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2024 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera screen may display a distorted or blank image.
Due to a software error, the instrument panel display may fail. Additionally, a software error may cause the rearview camera to display a blank screen when the vehicle is in reverse.
All 3 recalls on the 2024 Honda Prologue, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 1,000 and 12,100 miles, from the 11 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 2 service bulletins or notices for the 2024 Honda Prologue that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Due to software issue, customers may experience intermittent loss of heating or cooling in the cabin and may display a "Service High Voltage" message and DTC B2BAA.
When switching to Sirius XM media source, the center display screen could freeze. The screen will remain frozen with a “Loading” message displayed.
What owners wrote
“Hears creaking sound when turning in low speed. Only 1000 miles on the vehicle. The charging door indicator wonât go off. Keep popping up during driving, blocking the meter screen.”
Filed Jul 18, 2025 · 1,000 miles
“I purchased a Honda Prolauge Touring. Radio and Turn signal sounds suddenly stopped. While driving, the sound indicates that the turn signal is out.”
Filed Jan 25, 2025
“When turning the wheel there is Clicking sounds from the front axle, turning 90 degrees right or left. Dealer has been informed and said it sounds like an axle issue and that others have complained about this. Started almost immediately after taking delivery. Also rear camera failed after 1 hour of taking delivery.”
Filed Jan 22, 2025
“When backing out with ZERO obstacles or things in either direction the car will suddenly come to a violent stop. Had to turn off rear safety camera braking system, as it is useless and dangerous.”
Filed Jan 22, 2025
Should you keep driving it?
This page can't tell you that. 1 of 95 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Suspension noise, struts or alignment 212 reports
- Steering wheel clicks, clunks or grinds when I turn 94 reports
- Driveshaft, axle or transfer case problems 93 reports
- Hybrid or EV system warning, loss of power 86 reports
- Brakes on its own (automatic emergency braking) 57 reports
- Brakes grind, pulse or wear early 54 reports
- Battery dies or the car will not start 41 reports
- Wheel bearing, tires or wheels 39 reports
- Forward collision warning goes off or the camera drops out 38 reports
- Engine stalls or loses power while driving 25 reports